Genpact: General Impact

Gecis Global is now Genpact. Rechristened in September this

year, after General Electric (GE) sold 60% stake to private equity companies-Oak

Hill Capital Partners and General Atlantic Partners-in 2004, the company is

back with a bang in our survey after a hiatus of one year. At #1 in our survey,

Genpact, with 13,413 employees, is clearly ahead of the pack.

GE has been the father of the outsourcing industry in India,

starting when only a counted few people knew about outsourcing. The company

still attracts the largest number of youngsters, and is the biggest employer in

the BPO industry. After seven years in India, it continues to provide one of the

best work environments in the industry; over 76% of the employees surveyed said

that good work environment was one of the prime reasons for their joining the

organization. Coming close with 68% votes is growth opportunity. Growth is one

of the biggest concerns for employees in the BPO industry today, and is an area

that needs a lot more attention from the HR mandarins in the industry. Genpact

seems to have got some fix on that issue.

Another area where the organization is miles ahead of most

other participants is the overall image of the company. There is a great faith

in the way Genpact conducts its business. Nearly 90% of its employees said that

the company conducts business in a fair manner. There is also great sense of

pride attached to being a part of the company. Over 86% of the employees

expressed pride over their association with the company, while 82% gave

favorable views about the culture and its effect on the work environment. There

is a positive feeling towards the work environment that this culture of the

company creates.

Genpact is also far ahead of all other participants when it

comes to women-sensitive issues. Clearly, the company shows a lot more

sensitivity towards women, with 80% of the respondents giving thumbs up to its

women-related policies.

Brand after all makes a big difference. And the GE brand made

a big difference with the company notching up the third slot after IBM and

Infosys in the Dream Employers table, with 5.6% of the respondents calling it

their company of dreams.

One of the key areas of concern could be stress, but that is

the part and parcel of the BPO industry. With 13% of the respondents expressing

high stress levels, which, though not the highest, is just a tad lower than the

average of 16%. Another concern is, of course, salary. Genpact has never had a

reputation of being the best, or even one of the better, paymasters in the

industry. And this is something that clearly comes out from the survey; over 70%

of the respondents expressed discontent over compensation. Another 78% said they

are paid below industry standards.