Genesys Awarded Customer Contact Platform Vendor of the Year by Frost and Sullivan

Genesys, the global leader in omnichannel customer experience and contact centre solutions, announced it has been awarded the Customer Contact Platform Vendor of the Year at the Frost and Sullivan Asia Pacific ICT Awards 2017.

Genesys received the award for its integrated customer experience platform, go-to-market approach, expansion of its partner network and successful acquisition of Interactive Intelligence, as well as innovation, revenue growth and market share gain.

“This award validates our commitment to innovation globally and our strength in the Asia Pacific region,” said Keith Budge, senior vice president and general manager, Asia Pacific and Japan, Genesys. “Our seamless solutions remove channel silos and artificial communication barriers, making Genesys the only platform that can consistently provide complete journey management. Through our employees and network of partners, we will continue to bring to market the best in omnichannel customer experience and contact center solutions.”

“Be it on premise or the cloud, Genesys meets the customer experience solution needs of organisations of all sizes,” Krishna Baidya, head of customer contact research, Digital Transformation. “The growth of Genesys in marketshare to 14.5% demonstrates the strength in its offerings, innovation and partner networks, making it a worthy recipient of the Customer Contact Platform Vendor of the Year. We congratulate Genesys for receiving the award.”