artificial intelligence

Focus Softnet launches its artificial intelligence platform in India

Automation of processes for efficiency, voice driven commands and so on are key drivers for adoption of artificial intelligence solutions

Focus Softnet announced the launch of its artificial intelligence (AI) platform, AIFA (Artificially Intelligent Futuristic Applications). AIFA is an advanced, automated platform meant to enhance business, increase productivity, and reduce investment in human training.

“Businesses in the region are now ready to leverage digital technologies to improve efficiencies. Focus Softnet has developed AIFA that can be used by organizations to automate all types of functions. These could be from the front office, top executive, managerial, and back office. With CIOs and IT managers under pressure to do more with less funds, AIFA as a workforce assistant can be used across multiple departments and across multiple roles,” explained Ali Hyder, Group CEO of Focus Softnet, during the launch of AIFA.

Businesses can analyze data, support their customers, or assist end-users in data entry task. AIFA will also understand queries and respond. AIFA also helps in marking automatic attendance of employees using AI face recognition feature and gets integrated with any Payroll and Attendance system. The Robotic Process Automation (RPA) feature in AIFA allows organizations to automate routine tasks that can be integrated with business application. Further, the face recognition feature also helps in contributing to the increase in sales by getting maximum information of walk-in customers in retail sales, said a press release.

AIFA can be used in most popular languages. There is no need to employ customer service personnel, specifically for any language. It can provide analytics for questions asked. The end user company can use this to identify areas that need improvement. Focus AIFA can be reached through a phone call, mobile app, website, Alexa, Google Home, Facebook, WhatsApp and other such platforms and devices.

“We have also made significant innovations around voice recognition, allowing customers to build triggers and alerts with call to action and data embedded in them. Customers can customize these alerts as required and can create a culture of proactiveness when they are sent and heard by recipients on the move, rather than read as text or email messages at a later time, often too late for action,” Mr. Hyder added.

By interacting with AIFA, customers can access their data, and get answers to basic questions such as balance, limit, due date of bills, last payment, service request, location request. Unlike humans who cannot be available during holidays or during the night, AIFA can work 24 hours, 365 days of the year.

Businesses can deploy this advanced AI assistant, that has inbuilt accelerated computing for extreme performance and big data workloads. End-users can use AIFA to get information about product, bills, statements, services, status of service requests and other such information. Top executives can use AIFA as a data mining tool to get quick access to information they need, in any format such as voice, text and reports.

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