Federal Bank Launches, VConnect, a Video Conference Facility

To interact with your bank’s relationship manager face-to-face from any part of the world, Federal Bank launched VConnect – an exclusive video conference facility. An easy-to-use interface accessible through bank’s website, VConnect opens up one more convenient touch point for bank’s customers, especially the NRI clientele, to directly reach out to bank executives for availing specialized services on loans, savings, investments and insurance products, and also wealth management and advisory services.

Initially, VConnect will be available during office hours on all working days (10.00 AM to 05.30 PM IST on week days and 10.00 AM to 02.00 PM IST on Saturdays), but plans are afoot to extend the service 24 X 7.

KA Babu, Head of Retail Business, Federal Bank, said, “Federal Bank has demonstrated its tech-enabled customer-friendly initiatives time and again with first-of-their initiatives such as FedBook electronic passbook. VConnect is our latest convergence linked initiative to give them the best positive digital experience.  We are sure, with VConnect, our patrons, particularly the NRIs, will find their banking partner close to them more than ever before.”

Federal Bank is the first tech-savvy commercial bank to introduce FedBook facility, an electronic passbook facility for its customers. FedBook is a mobile app through which customers can view their passbook details. FedBook won the Innovation Award – 2013 from Indian Banks’ Association (IBA) being identified as the most innovative customer service tool of the year. This new version of FedBook also enables the customers to keep track of their cheques, from the moment they are presented in the clearing houses, i.e., before they are actually accounted. It will indeed be a boon to customers in managing their funds. Federal bank is also a member of CCAvenue along with 44 leading Indian banks that allows you to extend and integrate your websites to the secure payment gateway facility and to accept net banking initiated payments from your customers.

Federal bank has a dominant presence with representative offices in UAE, Qatar, Bahrain, Kuwait and Oman. It has correspondent banking arrangements (Nostro accounts)with 18 international banks in different parts of the globe to deal in 11 major currencies of the world.