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EXL Service

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DQI Bureau
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The year 2003-04 saw EXL Service come out successfully from a major crisis when its erstwhile parent

Conseco, that had bought the company a couple of years back, went bankrupt. After a management buyout, the company managed to consolidate position and hold steady, though growth was severely affected because of the problem.

Conseco, which once, constituted 95% of EXL's business now, contributes a meager 4%. It bagged a major 3-year contract from Indy Mac Bank in August and also set up an 86,360 feet center in

Pune. A broad-based BPO company, the BFSI vertical contributes 80% of revenues.



l Uses an in house, Process Knowledge tool - PROMPT, which has been licensed to a few clients

l Expects to employ 2000 more employees by 2004-05

l CEO: Vikram Talwar l Start-up year: 1999

l Positioning: Strong vertical focus in BFSI l Facilities cities:

Noida and Pune l Address: A-48, Sector 58, Noida l Tel: 91-120-2490320

l Fax: 91-120-2490304 l Employees: 3256 l Website: www.exlservice.com

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