Manufacturers are under constant pressure from customers, shareholders, and
suppliers to continuously improve, to make better products faster and more
efficiently. To compete in a dynamic environment, requires tremendous agility.
Successful companies must be able to respond quickly and cost-effectively to
change. This is true whether change involves shifting customer demands and
supply chain partners, modifications to a business model or business process,
business expansion and the need for new initiatives such as outsourcing, or
evolving regulatory pressures imposed by financial markets, industry groups, and
government bodies.
Manufacturers need to convert their factories into responsive, demand-driven,
profit-making enterprises. With the Internet, the speed of doing business has
forever changed, and the old rules and traditions no longer apply.
Forecast-based planning alone can no longer meet the needs of Internet-powered
customer demand. In order to compete, companies must optimize their
manufacturing operations. Their competitive advantage and ultimate survival
depends on the use of information systems and technology.
Need of ERP Systems
Intense global competition and mass customization has realized the need for
having better systems that can provide quick and reliable information across the
complete value stream.
ERP (Enterprise resource planning) systems have become synonymous with
competitive advantage, particularly throughout the 1990's. ERP systems replace
isolated information with a single, packaged software solution that integrates
all traditional enterprise management functions such as financials, human
resources, and manufacturing and logistics. Started with an IT application to
handle the inventory problems of enterprise in 1960, the ERP systems brought a
common information database which helped business functions of the organization
to shift their thinking to an organization or enterprise focus rather than a
departmental focus.
Many companies have implemented ERP applications; either developed in-house
or off the shelf products from ERP vendors, with a hope to become more
responsive to the customer needs and enhances their business.
Justifying the Investment?
Even though ERP systems resolved the internal issues within an enterprise,
the industry did not really perceive the complete benefits of implementing such
a system, as these systems were blind towards understanding the parameters
outside the four walls of the enterprise. There arises real necessity to have
application over the ERP systems, to increase the value of the core ERP systems.
Vendors started building strategic applications around ERP, and called them
extended ERP or ERPII, which brought a dynamic new way of doing business, by
having real time collaboration with partners, suppliers and customers. This
enabled enterprises to react quickly to changes in the market place and become
more agile. Applications such as supply chain management (SCM), supplier
relationship management (SRM), customer relationship management (CRM), Product
life cycle management (PLM) helped in collaborative planning, scheduling,
forecasting, and product development etc. The complete value chain from
'supplier-manufacturer-customers' has become more dynamic and responsive to
the needs of their end customers.
Most of the ERP vendors have geared up to the needs of the customers by
increasing their product breadth and providing a complete end-to-end solution,
to meet the customer demands.
Challenges for Future
The challenge for many IT managers is to justify the cost of huge IT
investment and to show the real ROI from implementing these applications.
The demands on ERP vendors serving the market hence continue to rise. So
there are challenges and market trends in the ERP space.
Embracing the New Demand Drivers
Even though packaged ERP systems provide off-the-shelf best practice
solutions of the industry, they may not fully support all the features required
for all the vertical industries. Also, there would be some regulatory
requirements that need to be addressed in the applications as and when they are
introduced by the regional or global bodies such as new VAT regulations for
Indian industries, the SOX compliance etc. In addition, the customers will have
some specific practices which they deserve to retain, and hence would customize
the packaged ERP applications to their needs.
ERP vendors are hence constantly demanded by their customers to handle these
requirements-generic, specific and regulatory, in their next releases. One of
the key challenges for most of the ERP vendors is to provide the value addition
to their active customers by providing these enhancements to the product, both
functional and usability features in their upcoming releases.
Thriving on a comman information base |
Most of the big ERP vendors have also addressed the specific business needs
of different vertical industries. ERP vendors focus continues to improve the product fit to
targeted industries, which help in reducing the customizations and lowering the
total cost of ownership to the customer.
Most of the customers presently have disparate applications on different
technology platforms, built with different tools, and purchased from different
vendors, and not working seamlessly. One of the key challenges of the IT
managers is to make these applications integrated well and work in tandem.
A study from AMR indicates that a 'demand-driven enterprise' can further
drive revenues and profitability; as it is based on aligning processes to sense
and shape demand, and respond portably to a demand signal. By improving the
critical business processes that increase responsiveness, speed, and agility,
demand driven supply network (DDSN) can directly impact the key drivers of
financial performance: faster growth, higher profitability, and improved
capitalization.
Enterprises have to at every stage not only re-look into the process
capabilities but also their technology infrastructure that helps them to get
real time information across their supply network. Software vendors have to look
into the solutions to embrace the concept of DDSN and enable the enterprises to
become more demand centric. Analysts indicate that half of all the companies do
not have a clear visibility across their supply network, in spite of having IT
systems, such as ERP, SCM, PLM, CRM, and SRM. This is because they lack proper
integrations of all of them and in the next three years 30% of the companies
will move towards making their technologies towards working in collaboration
with all their business partners.
The major challenge to the ERP vendors is hence to provide seamless
integrations between all their extended ERP applications, which can help the
enterprises in being a demand driven organization. The next generation of
enterprise applications will need to embrace better architectural capabilities
to make the integrations more plug and play, rather than tight point- to-point
integrations.
One of the key market trends is the technology transformation to a
service-oriented architecture (SOA), which will have the largest effect on
redefining the ERP market. As indicated by analysts, service-oriented
architecture will transform software from an inhibitor to an enabler of business
change, through 2015. SOA will shift revenue from packaged software to
subscription services and from monolithic suites to composite applications.
SOA is an approach to designing, implementing, and deploying information
systems such that the system is created from components implementing discrete
business functions. These components called “services” can be distributed
across geography, across enterprise, and can be reconfigured into new business
process as needed. The services are “loosely coupled” allowing for much more
flexibility than older technologies with respect to re-using and re-combining
the services to create new business functions both within and across
organization.
Extended ERP or ERPII, brought a dynamic new way of doing business, by having real time collaboration with partners, suppliers and customers |
The business component architecture forms the foundation of its specialized
versions: service-oriented and event-driven architectures. A service-oriented
architecture with reduces complexity, eliminates point-to-point integrations and
introduces flexibility through process-driven applications.
This provides agility to meet the ever-changing needs of the plant,
business unit, and enterprise and out into the supply chain.
It provides a more controlled and more secure environment to meet the
requirements of regulatory issues.
Most of the vendors are in the process of transforming their technology
architecture into service-oriented architecture.
Other important market trend that is seen in the late 2000 is the vendor
consolidation. This consolidation among mid-market vendors will continue as per
Forrester Research. Providing a strategic product direction will become
important to the vendors to give the comfort level to their existing customers
and new accounts. Some challenges to the vendors is to invest in merging the
overlapping products and ensure a smooth migration path to their existing
customers.
The future goal of most of the ERP vendors is to provide an enhanced value of
the installed systems, by bringing in the real value proposition to the existing
customers as well as to the new customer, by enhancing the product with
additional features, both functional, technical and usability. The technology
transformation to service oriented architecture will bring more flexibility to
the users in bringing more agility to their ever-changing needs. Lowering the
total cost of ownership of ERP applications and reducing the complexity of IT
infrastructure will become the primary focus, both to vendors and customers.
Ranga Pothula,
director—Development, SSA Global Technologies
maildqindia@cybermedia.co.in