EnterCard, one of the leading Scandinavian finance companies, is using the FICO Falcon Platform to combat card fraud and communicate with its 1.7 mn customers. The company, a joint venture between Swedbank and Barclays Bank, upgraded to a cloud-based version of the Falcon solution to decrease fraud losses, enhance the customer experience and gain better control of the customer relationship. EnterCard will use the solution to protect customers in Sweden, Norway and Denmark from fraud.
“The cloud-based version of Falcon gives us greater flexibility to serve our customers with better fraud protection,” said Yannick Leclerc, head of fraud in EnterCard Group. “We will have greater control over how we communicate with customers when fraud is suspected, which will help us improve the customer journey in a fraud context.”
EnterCard also uses the automated customer communications software, FICO Fraud Resolution Manager, which they can use to contact customers in real time, through the customer’s preferred channel, to resolve any fraud incidents.
“It’s no longer enough simply to detect and prevent fraud — the customer experience is a critical factor,” said Dylan Jones, who oversees FICO’s work in the Nordics. “We are seeing more Scandinavian lenders looking to improve this part of the fraud process. EnterCard have taken the lead in this area.”
Globally, the FICO Falcon Platform is the leading payments fraud management solution, protecting more than 2.6 bn payment cards. With the platform, organizations can cost-effectively reduce fraud losses, protect brand reputation, gain efficiency and improve the customer experience across multiple products, channels and lifecycle stages. Last year Nordea Bank, the largest financial group in Northern Europe, began implementing the platform for both its retail banking and corporate banking solutions.