DQ Top 20:#15 HCL Infosystems

HCL Infosystems underwent re-structuring of its businesses in November 2013 and according to the new scheme of arrangement; the hardware solutions business, the services business and the learning business of the company stands transferred and vested into separate wholly owned subsidiaries namely HCL Infotech, HCL Services and HCL Learning, respectively. The restructuring was done to have undivided focus on company's' future growth engines, ie, distribution and services businesses and for bringing better financial and operational delineation.

As a result, the company had a contained business with de-growth of 26%. Harsh Chitale continues to strive to bring efficiency into HCL's various businesses.

While HCL Infosystems struggled hard to sustain its reputation, its efforts to containing focus on growth avenues seemed to pay. On the services front-the revenue from enterprise services grew by 8% QoQ and 9% YoY. HCL services contracts bank continues to grow across Indian and overseas geographies witnessing a sequential growth in Annual Contract Value (ACV) from `400 crore as on December 31, 2013 to `487 crore as on March 31, 2014.

Infrastructure managed services business, an integral part of services business, registered a healthy 20% QoQ growth in revenue by signing many new deals with many prestigious clients across automotive, defense, steel and industrial equipment sectors. In Singapore, the IMS business continued to register robust growth with a large win (of $9 mn).

HCL Care, which provides after-sales and support services to end consumers and OEMs in telecom, consumer electronics and appliances space, continued its expansion with its revenue nearly doubling on YoY basis and a 13% QoQ growth. The business, with one of the most extensive service networks across the country, has expanded scope of OEM relationships with Delonghi, Lenovo and Lava. It also added 14 walk-in-centers under the ‘TOUCH' brand taking the total number of TOUCH walk-in centers to 268 across India.

HCL Learning, the company's learning solution business, is growing rapidly across domestic and overseas markets. HCL Learning has won more than 200 classrooms from DPS Ghana, Ullens School Nepal and Indian School Al Wadi.

Enterprise solutions business won major orders such as from NEC and Andaman PDS (Public Distribution System). In MEA, the business bagged a large security and surveillance deal from Dubai Electricity & Water Authority (DEWA).

Huwaei and Xerox appointed HCL Services as authorized service provider for hardware support services for a few of their product categories in the OND ‘13 quarter. The Enterprise Application Services (EAS) business won prestigious customers like KPMG, Royal Bank of Scotland, and Indian Oil Corporation in India.

In the Middle East, large deals were won from Emirates Airlines, National Center for Documentation & Research (NCDR) UAE, Dubai Silicon Oasis Authority (DSOA), Western Region Development Council and acquired new customers like Mashreq Bank and Abu Dhabi Commercial Bank (ADBC).

Many contracts were won to provide AMC/Hardware Support Services from customers such as Reliance Life Sciences, TATA Global Beverages, Delta Power Solutions, Ranbaxy Labs, MAX Life Insurance Company, Western Naval Command, Syndicate Bank, Department of Space, etc.

HCL Learning further expanded its operations to Nepal, Middle East & Africa. DPS Ghana, Indian Language School Nigeria, DPS Academy Dubai, Indian School-Al Wadi Al Kabir and Euro School, Nepal have tied up with HCL Learning.