Digital for us means building a digital culture that enables our businesses to run more efficiently

—Ankush Kaura CIO, DCM Shriram
Ankush Kaura

Going Digital – what does it mean to you and your organization?

The word Digital carries different connotation and context to different companies and individuals. Some perceive it as a medium to address a specific business problem and some may see it as a new way of working that is more agile, intelligent, automated and self-intuitive. Digital for us means building a digital culture that enables our businesses to run more efficiently. This involves enhanced productivity right from our employees to our end state happy customer. In nutshell it covers:

  • Improving customer experience and engagement
  • Driving Innovation
  • Enabling intelligent Business decision making
  • Increased efficiency
  • Transforming business processes and models

What is your Digital Transformation plan, strategy and the deliverables you expect or are already coming in?

Digital Strategy has to be designed in conjunction with the target business outcomes that an organization would expect at the end of the day. We have positioned our Digital Strategy around the following desired transformation objectives:

  • Enhancing customer and end-user experience to improve loyalty, revenues, productivity and retention
  • Transforming business processes to reduce costs, improve productivity and integrate our business partners
  • Run online and Real-time
  • Optimizing infrastructure and operations to improve agility, flexibility, and cost-effectiveness
  • Deriving insights from analytics to make better decisions,improve efficiencies and gain competitive advantage

Additionally, an organization has taken several initiatives on all these fronts that include:

  • Redesigned the business processes embedding an outside in view
  • Upgraded our backend core SAP system to most contemporary platform i.e. S4HANA
  • Developed Organization specific Cloud Strategy
  • Enhancing Customer experience through Customer-Centric solutions
  • Creating an Agile and adaptive IT environment through enterprise-wide Mobile
  • Exploring avenues for new gen technology interventions like IOT & Machine learning to leverage our business outcomes

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