Digital Leader 2018: Ninad Raje: Healthassure

HEALTHASSURE | HEALTHCARE

Ninad Raje, CIO

THE IT ORGANIZATION

Our IT organization is a 24x7x365 active shop and comprises of 3 key verticals, viz. IT Infrastructure, IT Software & Application Development & IT Security. Our IT organization is entirely in-house and is completely self-sufficient. The IT Infra team is responsible for hardware, networking, licensing, IT support & helpdesk & procurement elements of IT.

KEY IT SPENDING AREAS FY 2018-19

Digital, AI+ML, Blockchain, Cloud, Data Security & Customer Experience

5 KEY SOLUTIONS DEPLOYED IN 2017-18:

HealthPass Mobility Platform:

HealthPass is a 24x7x365 mobility & web platform created by HealthAssure which helps multiple stakeholders including customers, employers, employees, insurance companies, medical centers etc. to purchase, schedule and track their medical appointments online on real time basis. I

Automated Technology Systems Integration:

Conceptualized, designed, implemented & executed market changing innovation ‘automated system integrations’ with large clients like ICICI Prudential Life Insurance, Future Generali, Reliance Health Insurance, Deloitte, Reserve Bank of India, LOReal, Policy Bazaar, Coverfox etc.

Real Time Dashboards:

Implemented real time dashboards with cutting edge analytics for various stakeholders including internal business communities as well as external clientele and partners. This helped all stakeholders tremendously by improving productivity, efficiency and above all deep insights in to data & information.

Data Security:

With advent of the new Digtial Era, data is now being accessed online more than ever before. This necessitates securing customer data and ensuring its privacy & confidentiality. Designed & implemented an overall data security program which we christened as 'Black Box' that included infra, application, web, perimeter, edge, data at rest, data in transit security.

Tele Health:

With the purpose & objective of providing 'Healthcare to All', implemented and launched a unique & innovative program called Tele Health, which provides Healthcare access to remote users including people based in rural regions, over Video & Tele interfaces.

WHAT DOES DIGITAL MEAN FOR YOU

In many ways the word digital is misleading. It makes one think of technology, when we should be thinking of people. In reality, Digital - is the new focus on the customer. Something we should have always been doing. But it is more than just that. This isn’t business as usual. Social media, the web at large and mobile have not just caused a slight change in consumer behaviour. It has, in fact, caused a massive revolution.

NAME 3 BEST PRACTICES FOR ALIGNING IT WITH NEW NORMAL BUSINESS DEMANDS?

1. Manage IT as Innovation:
2. Align Business and Information Technology to Maintain a Culture of Continuity and Vigilance on Security:

3. Think and behave like an End Consumer:

WHAT IS THAT ONE KEY MESSAGE YOU WOULD LIKE TO GIVE TO IT VENDORS?

The message to these IT partners is pretty loud & clear - invest in building a long-lasting partnership/relationships.

SIGNIFICANT MILESTONES AS CIO (CURRENT AND PAST ROLES)

The single-most significant milestone as CIO was to evolve in to and as the Chief Innovation Officer (CIO) in addition to being the Chief Information Officer (CIO, which enabled the digital agenda for the organizations (both current & past) thereby truly paving the way towards initiating and successfully achieving digital transformation for these organizations.