Digital Leader 2018: Ketan Karkhanis: CLARIANT INDIA

CLARIANT INDIA | MANUFACTURING

Ketan Karkhanis, Head of IT Services – India

THE IT ORGANIZATION: India IT organization is lean as well as skilled with a great drive for innovation in IT and enabled businesses

KEY IT SPENDING AREAS FY 2018-19: Network, Voice, Collaboration Systems

5 KEY SOLUTIONS DEPLOYED IN 2017-18

1. Digital platform for SCM
2. Cloud-based telephony
3. Tableau for key businesses
4. Skype-based audio conferencing
5. Azure Backup

WHAT DOES DIGITAL MEAN FOR YOU

Optimizing it technologies to achieve anything and everything that boosts the productivity of the business in terms of sales, supply chain, safety, and compliance.

NAME 3 BEST PRACTICES FOR ALIGNING IT WITH NEW NORMAL BUSINESS DEMANDS?

1)     Locational and cultural alignment: As the IT deliverables are largely dependent on factors such that the location of the plant/office as well as the general cultural factors

2)     Lean and Agile processes: to avoid over and get the max ROI

3)     Assign a PM and accountable for both sides: For a smooth delivery

WHAT IS THAT ONE KEY MESSAGE YOU WOULD LIKE TO GIVE TO IT VENDORS?

IT vendors need to be future ready and fully prepared to deliver an Omnichannel experience.