MPHASIS | IT/ITES
DEBASHIS SINGH, CIO
THE IT ORGANIZATION
Mphasis Limited is engaged in providing a suite of application development and maintenance services, infrastructure outsourcing services and business process outsourcing solutions to clients around the world. Its segments include Banking and Capital Market; Information Technology, Communication, and entertainment; Insurance, and Emerging Industries. It offers various solutions, such as Digital Customer Experience, NextAngles, Protect, Wynsure, HyperGraf, InfraGraf, Robotic Process Automation, Blockchain, ComPASS, and InfraGenie, among others. Its services include Enterprise Web Technologies (EWT), User Experience Management (UX), Accessibility Consulting Services and Payment Managed Services. It serves various industries, including energy, government, healthcare, and hospitality.
KEY IT SPENDING AREAS FY 2018-19
- Cyber Security
- Cloud Migration
- Technology Refresh
- Collaboration Tools
5 Key Solutions Deployed in 2017-18
- Mphasis internal Robotics Platform (Virtual agent / BOT creation platform)
- Service Now Orchestration and Customer Experience Management tool (SaaS)
- Microsoft BOT Framework & Google NLP
- Snow Soft License Compliance Lifecycle Management Tool
- Oracle Enterprise Cloud PaaS for EBS OTL Module
What does Digital mean for you?
Digital is making any process/system simpler, faster & completely align with the persona by using the power of Data & Cognitive Technologies. In the current age, every business and any manual action can be improved with the power of Artificial Intelligence, Machine Learning and Analytics to transform into Digital Business or process and at the same time enhance the user experience.
Name 3 Best practices for aligning IT with new normal business demands?
- Invest in Labs to experiment and create solutions using new age cognitive technologies
- Partner with Pre-sales / Sales team to create use cases on cognitive technology for the internal enterprise which can be offered to customers
- Move 100% from Technology Project / Implementation to Business Outcome driven implementation (No project is a Technology Project)
WHAT IS THAT ONE KEY MESSAGE YOU WOULD LIKE TO GIVE TO IT VENDORS?
- In current Digital age, where Data is the source for any transformation, it is extremely critical for OEM / Vendors to collaborate and work together for sharing data across platforms & products.
- Bring Flexibility in everything – Technology Solution / Engagement Model / Pricing etc
- Get aligned with current age business dynamics by simplification and Could native approach for every solution offered by OEM / Vendors.
SIGNIFICANT MILESTONES AS CIO (CURRENT AND PAST ROLES):
- Enabling new business wins in the Digital Space – based on our strategy, we work ahead of time to innovate and co-create new Digital Solution which is showcased for new wins.
- Reduction in turnaround time – 2 days SLA to real-time (within few minutes) for multiple service request using automation
- Global recognition for our innovative work on Oracle PaaS cloud at Oracle Open World (2018), USA and Informatica Data Disruption Award 2017, multiple industry awards from IDG, IDC, Data Quest, Core Media, BIG CIO etc.