/dq/media/agency_attachments/UPxQAOdkwhCk8EYzqyvs.png)
Follow Us
New Update
| DESKTOP | Company | HCL | Wipro | HP | IBM | Assembled | Average | Importance |
| Sales & Marketing |
||||||||
| Understanding of customers requirement |
71.5 | 66.7 | 77.2 | 72.4 | 77.2 | 64.0 | 71.5 | 9.2 |
| Responsive to customers requirement | 69.1 | 65.6 | 69.8 | 72.3 | 75.1 | 61.0 | 68.8 | 9.1 |
| Timeliness of response | 69.3 | 66.2 | 67.4 | 70.7 | 74.9 | 59.5 | 68.0 | 9.0 |
| Accuracy of response | 67.8 | 64.7 | 69.0 | 68.9 | 78.2 | 59.1 | 67.9 | 9.0 |
| Clarity of response | 68.7 | 62.5 | 66.9 | 65.5 | 75.2 | 58.1 | 66.1 | 8.9 |
| Completeness of response | 67.1 | 63.2 | 69.4 | 67.1 | 72.4 | 57.7 | 66.1 | 8.9 |
| Ability of technical persons to handle situation |
65.4 | 64.6 | 69.8 | 64.7 | 77.7 | 54.6 | 66.1 | 8.8 |
| Proactive approach of the company in reaching out to customers |
69.3 | 67.9 | 71.1 | 69.1 | 73.7 | 56.7 | 68.0 | 8.8 |
| Clarity in terms of payment | 66.5 | 63.0 | 68.8 | 65.4 | 75.0 | 58.2 | 66.1 | 8.7 |
| Ability to propose an offer as solutioin to customer problem |
66.1 | 64.3 | 65.4 | 66.6 | 72.7 | 54.8 | 65.0 | 8.7 |
| Ability of the technical person to listen to customers problems |
66.7 | 62.4 | 64.5 | 64.1 | 73.2 | 56.9 | 64.6 | 8.7 |
| Availability of company persons in case of any problem |
65.3 | 65.4 | 64.9 | 64.0 | 72.4 | 53.1 | 64.2 | 8.7 |
| Ability to offer a package suited to my needs |
64.8 | 61.2 | 60.7 | 65.5 | 72.3 | 54.5 | 63.2 | 8.7 |
| Preparedness on the knowledge of customer past data |
65.4 | 60.2 | 56.8 | 67.4 | 71.1 | 55.5 | 62.7 | 8.5 |
| Presence of motivated and energetic sales persons |
65.8 | 59.8 | 61.5 | 64.0 | 72.1 | 51.7 | 62.5 | 8.5 |
| Ability of the sales person to close a deal |
66.4 | 60.2 | 59.7 | 62.3 | 70.5 | 53.4 | 62.1 | 8.5 |
| Aproach by company persons as opposed to dealers while opening a deal |
62.9 | 61.9 | 64.5 | 63.4 | 64.0 | 56.2 | 62.1 | 8.5 |
| Contents of the Sales offer | 64.3 | 64.3 | 58.9 | 64.0 | 64.5 | 49.9 | 61.0 | 8.5 |
| Proactive apporoach of sales team | 65.9 | 62.5 | 58.1 | 63.7 | 70.2 | 51.2 | 61.9 | 8.5 |
| Presentation & courtsey of saels mktg staff |
65.8 | 61.0 | 58.4 | 68.0 | 70.4 | 53.8 | 62.9 | 8.5 |
| Availability of sales literature/brochure contents of the sales offer |
65.9 | 65.5 | 59.3 | 62.6 | 66.2 | 48.3 | 61.3 | 8.4 |
| Information about discounts/promotional offers |
62.3 | 61.8 | 59.3 | 61.2 | 70.4 | 49.6 | 60.8 | 8.4 |
| Availablity of discounts/promotional offers |
59.3 | 60.0 | 60.6 | 57.0 | 68.2 | 50.0 | 59.2 | 8.3 |
| Delivery | ||||||||
| Clarity in delivery terms & conditions |
70.7 | 68.4 | 70.1 | 72.5 | 73.4 | 73.5 | 71.5 | 9.2 |
| Quality of delivered goods | 74.5 | 71.2 | 69.5 | 73.2 | 72.6 | 72.9 | 72.3 | 9.2 |
| Minimum lead time taken to deliver by the company |
70.1 | 68.8 | 67.8 | 68.0 | 74.0 | 70.7 | 69.9 | 9.1 |
| Conformation to agreed delivery date | 72.8 | 67.7 | 69.7 | 69.8 | 73.5 | 71.7 | 70.9 | 9.1 |
| Conformation to agreed delivery quantity |
72.6 | 70.8 | 65.0 | 70.0 | 74.0 | 71.5 | 70.6 | 9.0 |
| Condition of packaging on delivery | 70.0 | 64.3 | 66.6 | 68.8 | 75.6 | 67.2 | 68.7 | 9.0 |
| Accuracy/Clarity in invoicing | 68.7 | 68.3 | 65.1 | 67.7 | 74.1 | 68.3 | 68.7 | 8.9 |
| Consistency of agreed delivery terms in multi location |
67.6 | 62.0 | 66.6 | 63.6 | 74.9 | 66.7 | 66.9 | 8.7 |
| Installation | ||||||||
| Promptness in installation of delivered goods |
71.1 | 69.3 | 75.1 | 66.4 | 71.7 | 71.6 | 70.8 | 9.2 |
| Demonstration of machines | 69.6 | 67.3 | 70.6 | 68.6 | 66.5 | 65.1 | 67.9 | 9.0 |
| Availability of technical staff during early days of installation to take care of teething problems |
63.8 | 68.3 | 68.9 | 67.6 | 69.9 | 68.2 | 67.8 | 9.0 |
| Ability of technical persons to handle multiple problems deftley |
69.3 | 64.5 | 67.9 | 64.9 | 70.3 | 63.9 | 66.8 | 9.0 |
| Attitude of technical staff | 68.5 | 63.1 | 64.9 | 66.7 | 70.2 | 64.7 | 66.3 | 8.9 |
| Promptness to provide back up if delivered machines fail to operate |
66.7 | 60.3 | 62.3 | 65.4 | 70.6 | 65.0 | 65.1 | 8.9 |
| Ability to assure customers of no loss of productivity during installation/maintenance |
66.9 | 65.1 | 62.8 | 64.4 | 70.3 | 64.8 | 65.7 | 8.9 |
| Adequacy of techincal staff at customers disposal |
67.4 | 63.3 | 64.6 | 65.5 | 66.8 | 63.9 | 65.2 | 8.9 |
| Product | ||||||||
| Reliability of the product | 79.8 | 73.9 | 77.6 | 75.2 | 81.3 | 70.4 | 76.4 | 9.5 |
| Low maintenance | 75.8 | 74.7 | 78.5 | 75.9 | 73.0 | 67.0 | 74.1 | 9.3 |
| Ease of operations | 75.1 | 75.3 | 74.2 | 74.4 | 75.9 | 68.3 | 73.9 | 9.3 |
| Low frequency of break down | 75.9 | 74.5 | 76.5 | 75.1 | 76.4 | 64.5 | 73.8 | 9.3 |
| Products with latest technology |
74.7 | 74.2 | 78.7 | 75.6 | 75.4 | 61.9 | 73.4 | 9.2 |
| Overall product performance conformance to specs |
74.8 | 70.2 | 73.9 | 74.7 | 73.8 | 62.7 | 71.7 | 9.2 |
| Low down time | 72.9 | 70.5 | 78.8 | 74.0 | 74.0 | 62.8 | 72.2 | 9.2 |
| User friendliness of the product | 72.3 | 69.6 | 69.4 | 71.2 | 69.4 | 63.8 | 69.3 | 9.1 |
| Initiative of the company to constantly upgrade its product and its qualtiy |
70.3 | 69.6 | 72.0 | 71.6 | 74.1 | 57.6 | 69.2 | 9.0 |
| Price of the product and its spares |
71.9 | 66.0 | 71.2 | 64.1 | 69.3 | 62.8 | 67.6 | 8.9 |
| Availability of adequate documentation for usage (user manuals literature etc.) |
70.0 | 67.8 | 69.6 | 68.8 | 72.1 | 58.4 | 67.8 | 8.9 |
| After Sales Service |
||||||||
| Assurance of complaint redressal | 72.2 | 59.7 | 65.7 | 68.2 | 72.6 | 64.0 | 67.1 | 9.0 |
| Courteousness of the call attendee | 69.7 | 61.9 | 68.0 | 69.2 | 72.2 | 65.0 | 67.6 | 8.9 |
| Availability of single number to register any complaint |
70.0 | 62.9 | 70.4 | 70.6 | 70.9 | 63.6 | 68.1 | 8.9 |
| Promptness of call being picked up |
71.5 | 61.0 | 69.3 | 67.5 | 71.8 | 61.3 | 67.1 | 8.8 |
| Conformation to promised time | 71.5 | 58.7 | 62.5 | 66.6 | 73.3 | 61.8 | 65.7 | 8.8 |
| Competence of the technical persons | 69.5 | 63.3 | 65.3 | 67.3 | 68.2 | 59.6 | 65.5 | 8.8 |
| Ability of the technical person to detect fault |
68.8 | 62.7 | 61.8 | 68.2 | 68.2 | 59.6 | 64.9 | 8.8 |
| Readiness of the call attendee to take details of the complaint |
71.4 | 58.0 | 61.0 | 67.8 | 70.7 | 59.7 | 64.8 | 8.7 |
| Prepared ness of technical persons | 70.7 | 60.7 | 65.8 | 62.6 | 68.7 | 60.4 | 64.8 | 8.7 |
| Availability of spare parts | 71.2 | 59.3 | 63.6 | 65.3 | 69.8 | |||
Advertisment