Delhi moved from information phase to interaction phase

How is e-governance working to enhance the performance of various departments?

e-Governance is helping by providing access to information, data consistency for policy making, faster analysis of digitized data, and cost savings by avoiding repeated entry of data. It has simplified various internal operations and also facilitated better decision support systems/monitoring at the top level.

Is the IT department working on a centralized system to integrate all Delhi government departments through a single portal?

Citizens can access various services or information through a single website www.delhi.gov.in. The government has moved from information phase to interaction phase and then to transaction phase. But different departments are at different stages of their transformational cycles. Further, common information repository is being set up to access digitally signed services (certificates) for about 32 services like sanctions, permits, etc.

What are the projects in the offing to further enhance e-governance in Delhi?

The National Capital Territory of Delhi Information Technology (Electronic Service Delivery) Rules, 2012 has been notified to facilitate delivery of services electronically. Gradually, services like certificates, sanctions, permits, etc, will be delivered electronically through digitally signed certificates and the database of these services will be maintained in an electronic repository for easy access by stakeholders and verification.

Multiple databases of individual departments will be integrated with common Aadhar number.

The Jeevan project for providing common services at the doorsteps of citizens through citizen service centers has been retendered for providing further convenience to the citizens

Plan Dig Monitor (PDM) is a unique geo-portal based application, based on an open source in-house development, intended to facilitate different engineering departments of Delhi government to plan the excavation, safely dig an area of any place, and monitor the progress of the activity till the project is over and get historical excavation data or reports.

How many CSCs (Common Service Centers) are operating in Delhi? What kind of services are being offered through them?

Currently, 96 government owned ‘Jeevan' (CSC) centers are operational in Delhi and offer around 25 services (including utility bills) of DJB, NDMC, revenue, Directorate of Employment, Chief Election Office, MTNL, NDPL, BSES, BYPL, and IGL. We are in the process of revamping Jeevan project. Apart from 96 government centers, many private centers will be established based on demand.

What kind of challenges the department is facing at present? How do you plan to address them?

Lack of awareness among citizens and the resistance for change among employees are common impediments to e-Governance initiatives. Through public participation program (Bhagidari), citizens are being informed and involved. Employees are provided with specialized e-Governance training frequently. Another challenge is multiplicity of authorities in Delhi, leading to delay in decision making process. Coordination meetings at the top level helped in overcoming such challenges. Some departments are not fully e-enabled. Their processes also need reengineering.