Deals

Aegis Wins QPO Deal



Aegis has bagged a multi-year quality process outsourcing (QPO) contract from
Texas based Customer Operations Performance Center (COPC), a center for quality

standards for customer experience. As a part of the deal, about 1,000 Aegis

employees associated with internal quality assurance process across forty-two

locations worldwide would move under COPCs fold and provide quality as a

service to Aegis. This is the first time globally that all aspects associated

with service delivery quality like process management, implementation,

monitoring, and audit would be outsourced.