How They Fared |
|
|
Company |
Empex Score 2006 |
Rank 2006 |
e4e |
88.8 |
1 |
vCustomer Corporation |
83.9 |
2 |
Wipro BPO |
80.8 |
3 |
Genpact |
80.3 |
4 |
Ajuba Solutions |
79.8 |
5 |
HCL BPO |
79.4 |
6 |
OfficeTiger Database |
78.3 |
7 |
ICICI One Source |
78.0 |
8 |
Tata Consultancy Services |
75.9 |
9 |
24/7 Customer |
75.8 |
10 |
Sutherland Global Services |
74.0 |
11 |
Brigade Corporation |
72.7 |
12 |
EXL Service.com |
72.6 |
13 |
SlashSupport |
71.2 |
14 |
Transworks Information Services |
68.8 |
15 |
AXA Business Services |
68.5 |
16 |
Motif India Infotech |
68.1 |
17 |
Keane Worldzen |
67.5 |
18 |
Cambridge Solutions |
65.8 |
19 |
Integreon |
65.8 |
19 |
Three of the top five BPOs are new entrants this year. So
are all the others except Motif. |
Refused to participate:
HSBC, IBM Daksh, Hero ITeS, Progeon, Karvy, Techbooks, InTouch Solutions,
Nipuna, Evalueserve, NIIT SmartServe, WNS, TWS Holdings and Aegis BPO |
|
|
BPO Growth Story |
Company |
Employee size 2005 |
Employee size 2006 |
% Growth |
Genpact |
12,363 |
15,774 |
27.6 |
Wipro BPO |
15,207 |
15,746 |
3.5 |
HCL BPO |
4,372 |
7,610 |
74.1 |
ICICI One Source |
5,278 |
7,083 |
34.2 |
24/7 Customer |
4,950 |
6,345 |
28.2 |
Sutherland Global Services |
5,949 |
6,118 |
2.8 |
EXL Service.com |
3,983 |
5,486 |
37.7 |
Transworks Information Services |
3,151 |
3,645 |
15.7 |
vCustomer Corporation |
2,400 |
3,000 |
25.0 |
OfficeTiger Database |
1,957 |
2,880 |
47.2 |
SlashSupport India |
1,200 |
2,550 |
112.5 |
Tata Consultancy Services |
1,749 |
2,478 |
41.7 |
AXA Business Services |
1,590 |
2,173 |
36.7 |
Brigade Corporation |
874 |
1,703 |
94.9 |
e4e |
1,331 |
1,617 |
21.5 |
Ajuba Solutions |
545 |
880 |
61.5 |
Integreon |
580 |
830 |
43.1 |
Cambridge Solutions |
474 |
693 |
46.2 |
Keane Worldzen India |
321 |
597 |
86.0 |
Motif India Infotech |
397 |
309 |
-22.2 |
Most participants have ramped up quite agressively in the
last one year. While SlashSupport has nearly doubled its capacity, Brigade
Corporation and Keane Worldzen too have grown by 95% and 86% respectively in
employee size. The only exception is Motif which has reduced its strength,
and has also seen satisfaction levels dip |
|