Advertisment

Datamine

author-image
DQI Bureau
New Update

Advertisment

 


Dream Company

Rank

Company

% of respondents

Rank

Company

% of respondents

1

Infosys

12.6

11

Accenture

2.2

2

Microsoft

6.8

12

American Express

2.1

3

TCS

6.8

13

HP

2.0

4

IBM

5.2

14

ICICI One Source

1.8

5

Wipro

4.4

15

AXA

1.7

6

e4e

3.6

16

Google

1.7

7

vCustomer

3.5

17

Ajuba solution

1.4

8

Genpact

3.5

18

Goldman Sachs

1.3

9

JP Morgan Chase

2.7

19

Convergys

1.1

10

HCL

2.3

20

Cisco System

1.1

11

Dell

2.3

21

WNS

1.0

Respondents were asked to name their dream
company. Dream company can be any company irrespective of any sector; it can
also be his/her present company where he/she is currently working.

 

Preferred Company

Rank 2006

Company

% of respondents 2006

1

e4e

68.9

2

vCustomer

59.8

3

TCS

44.4

4

HCL

31.0

5

Genpact

29.4

6

Ajuba Solutions

27.0

7

Wipro BPO

25.8

8

ICICI OneSource

22.7

9

AXA Business Service

21.4

10

Motif Infotech

15.7

11

EXL

12.8

12

24/7 Customer

10.3

13

Brigade Corporation

9.8

14

Sutherland Global Services

9.0

15

Transworks

8.2

16

Slash Support

8.1

17

Cambridge

6.3

18

Integreon

5.2

19

Keane

3.4

Respondents were asked, by means of an
open-ended question, to name their dream company. The above figures indicate
the percentage of employees to whom their present company is itself their dream

Advertisment

How They Fared

Company

Empex Score 2006

Rank 2006

e4e

88.8

1

vCustomer Corporation

83.9

2

Wipro BPO

80.8

3

Genpact

80.3

4

Ajuba Solutions

79.8

5

HCL BPO

79.4

6

OfficeTiger Database

78.3

7

ICICI One Source

78.0

8

Tata Consultancy Services

75.9

9

24/7 Customer

75.8

10

Sutherland Global Services

74.0

11

Brigade Corporation

72.7

12

EXL Service.com

72.6

13

SlashSupport

71.2

14

Transworks Information Services

68.8

15

AXA Business Services

68.5

16

Motif India Infotech

68.1

17

Keane Worldzen

67.5

18

Cambridge Solutions

65.8

19

Integreon

65.8

19

Three of the top five BPOs are new entrants this year. So
are all the others except Motif.

Refused to participate:


HSBC, IBM Daksh, Hero ITeS, Progeon, Karvy, Techbooks, InTouch Solutions,
Nipuna, Evalueserve, NIIT SmartServe, WNS, TWS Holdings and Aegis BPO
 

BPO Growth Story

Company

Employee size 2005

Employee size 2006

% Growth

Genpact

12,363

15,774

27.6

Wipro BPO

15,207

15,746

3.5

HCL BPO

4,372

7,610

74.1

ICICI One Source

5,278

7,083

34.2

24/7 Customer

4,950

6,345

28.2

Sutherland Global Services

5,949

6,118

2.8

EXL Service.com

3,983

5,486

37.7

Transworks Information Services

3,151

3,645

15.7

vCustomer Corporation

2,400

3,000

25.0

OfficeTiger Database

1,957

2,880

47.2

SlashSupport India

1,200

2,550

112.5

Tata Consultancy Services

1,749

2,478

41.7

AXA Business Services

1,590

2,173

36.7

Brigade Corporation

874

1,703

94.9

e4e

1,331

1,617

21.5

Ajuba Solutions

545

880

61.5

Integreon

580

830

43.1

Cambridge Solutions

474

693

46.2

Keane Worldzen India

321

597

86.0

Motif India Infotech

397

309

-22.2

Most participants have ramped up quite agressively in the
last one year. While SlashSupport has nearly doubled its capacity, Brigade
Corporation and Keane Worldzen too have grown by 95% and 86% respectively in
employee size. The only exception is Motif which has reduced its strength,
and has also seen satisfaction levels dip

Advertisment