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Datamine

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DQI Bureau
New Update

Perceived

benefits of e-Governance initiatives for citizens

Benefits

1

Score

2

Score

3

Score

Transparency in operation

decision making

Best

Goa

88.6

Madhya Pradesh

84.8

Chhattisgarh

82

Worst

Rajasthan

47.6

Punjab

47.6

Tamil Nadu

53.4

Time taken to complete

transaction

Best

Madhya Pradesh

89.4

Gujarat

88.8

Goa

82.8

Worst

Punjab

45.2

Rajasthan

56

Himachal Pradesh



and Tamil Nadu

60

Reasonable charges

Best

Madhya Pradesh

87.2

Goa

82

Delhi

78.2

Worst

Punjab

49.2

West Bengal

51.6

Rajasthan

55.4

Overall rules, procedures,

regulation

Best

Madhya Pradesh

87.6

Goa

81.2

Andhra Pradesh

79.2

Worst

Punjab

46.4

Tamil Nadu

50.2

Gujarat

54.2

Overall ease of dealing

Best

Madhya Pradesh

90.2

Goa

80.4

Chhattisgarh

80

Worst

Punjab

45

Rajasthan

54.6

Tamil Nadu

56.8

E-payments

Best

Gujarat

88.6

Madhya Pradesh

84.8

Chhattisgarh

84

Worst

Rajasthan

37.8

Uttaranchal

45.3

Punjab

49

Monitoring and tracking of

application

Best

Chhattisgarh

87.8

Madhya Pradesh

87.2

Goa

84.4

Worst

Rajasthan

41.8

Punjab

48.6

Himachal Pradesh

60



Source: DQ-IDC e-Gov Survey 2006

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Perception

of the improvement in the quality of citizen services due to e-Governance

initiatives

Services

1

Score

2

Score

3

Score

Transport/RTO

Best

Gujarat

82

Kerala

81.8

Madhya Pradesh



and Maharashtra

79.6

Worst

West Bengal

55

Punjab

58.8

Himachal Pradesh

59.2

Land department

Best

Madhya Pradesh

87.2

Gujarat

81.6

Maharashtra

76.8

Worst

Punjab

56.2

West Bengal

59.4

Uttaranchal

59.6

Income tax department

Best

Madhya Pradesh

91.2

Gujarat

90.6

Kerala

88.8

Worst

Punjab

58.6

Himachal Pradesh

58.6

Rajasthan

60.4

Municipal corporation

Best

Madhya Pradesh

88

Gujarat

85.4

Kerala

82.2

Worst

Punjab

54.6

Rajasthan

57.6

Uttaranchal

57.8

Police and security

Best

Kerala

88.4

Andhara Pradesh

75

Uttar Pradesh

72.8

Worst

Punjab

42.4

Himachal Pradesh

52.8

Rajasthan

53.4

Power utility

Best

Madhya Pradesh



and Gujarat

89.6

Andhara Pradesh

81

Chhattisgarh

80.8

Worst

Punjab

44.4

Rajasthan

48.8

Himachal Pradesh

53.8

Water utility

Best

Madhya Pradesh

89.8

Gujarat

83.8

Goa

83.2

Worst

Punjab

38.8

Himachal Pradesh

46.6

Uttaranchal

61.4

Agriculture

Best

Madhya Pradesh

90.6

Gujarat

78

Uttar Pradesh

77.8

Worst

Punjab

53

Uttaranchal

58.6

Himachal Pradesh

59.4

Health care

Best

Madhya Pradesh

89.8

Gujarat

88.6

Kerala

80.8

Worst

Punjab

45.4

Rajasthan

49.4

West Bengal

55.4

Judiciary

Best

Madhya Pradesh

93.2

Kerala

92

Andhara Pradesh

84.6

Worst

Rajasthan

52.4

Punjab

54.4

Uttaranchal

57.2

Passport service

Best

Kerala

91.8

Tamil Nadu

91.6

Madhya Pradesh

90.2

Worst

Punjab

54.6

Uttaranchal

57.8

Himachal Pradesh

59.6

State transport

Best

Madhya Pradesh

86.4

Gujarat

85.2

Kerala

81.8

Worst

Punjab

50.4

Rajasthan

51

West Bengal

56.6

Education

Best

Tamil Nadu

88.4

Madhya Pradesh

85.2

Kerala

85

Worst

Uttaranchal

54

Punjab

58.2

West Bengal

61



Source: DQ-IDC e-Gov Survey 2006

 

Perception

of the improvement in the availability of citizen services due to

e-Governance initiatives

Services

 

1

Score

2

Score

3

Score

Transport/RTO

Best

Gujarat

92

Madhya Pradesh

82.8

Kerala

81

Worst

West Bengal

52.8

Orissa

58

Himachal Pradesh

58.6

Land department

Best

Gujarat

91.2

Madhya Pradesh

85.2

Maharashtra

78.6

Worst

Uttaranchal

57.4

Punjab

59.4

Himachal Pradesh

60

Income tax department

Best

Gujarat

96

Madhya Pradesh

88

Kerala

87.6

Worst

Himachal Pradesh

60

Uttaranchal

61.4

Punjab

62

Municipal corporation

Best

Gujarat

93.6

Madhya Pradesh

89

Kerala

81.8

Worst

Rajasthan

56.2

Punjab

56.6

Himachal Pradesh

59.2

Police and security

Best

Kerala

87.4

Gujarat

81

Tamil Nadu

78.6

Worst

Punjab

48

Himachal Pradesh

54.2

Rajasthan

54.4

Power utility

Best

Gujarat

94.6

Madhya Pradesh

89.4

West Bengal

85

Worst

Punjab

50.6

Rajasthan

52.8

Himachal Pradesh

53.8

Water utility

Best

Madhya Pradesh

93.4

Gujarat

92.6

Goa

83.2

Worst

Himachal Pradesh

48.4

Rajasthan

57.8

Punjab

50

Agriculture

Best

Madhya Pradesh

92.4

Delhi

88

Gujarat

81.6

Worst

Punjab

56.2

Himachal Pradesh

60

West Bengal

62.8

Health care

Best

Madhya Pradesh

90.2

Gujarat

88.2

Maharashtra

83.6

Worst

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