Perceived |
|||||||
Benefits |
1 |
Score |
2 |
Score |
3 |
Score |
|
Transparency in operation |
Best |
Goa |
88.6 |
Madhya Pradesh |
84.8 |
Chhattisgarh |
82 |
Worst |
Rajasthan |
47.6 |
Punjab |
47.6 |
Tamil Nadu |
53.4 |
|
Time taken to complete |
Best |
Madhya Pradesh |
89.4 |
Gujarat |
88.8 |
Goa |
82.8 |
Worst |
Punjab |
45.2 |
Rajasthan |
56 |
Himachal Pradesh |
60 |
|
Reasonable charges |
Best |
Madhya Pradesh |
87.2 |
Goa |
82 |
Delhi |
78.2 |
Worst |
Punjab |
49.2 |
West Bengal |
51.6 |
Rajasthan |
55.4 |
|
Overall rules, procedures, |
Best |
Madhya Pradesh |
87.6 |
Goa |
81.2 |
Andhra Pradesh |
79.2 |
Worst |
Punjab |
46.4 |
Tamil Nadu |
50.2 |
Gujarat |
54.2 |
|
Overall ease of dealing |
Best |
Madhya Pradesh |
90.2 |
Goa |
80.4 |
Chhattisgarh |
80 |
Worst |
Punjab |
45 |
Rajasthan |
54.6 |
Tamil Nadu |
56.8 |
|
E-payments |
Best |
Gujarat |
88.6 |
Madhya Pradesh |
84.8 |
Chhattisgarh |
84 |
Worst |
Rajasthan |
37.8 |
Uttaranchal |
45.3 |
Punjab |
49 |
|
Monitoring and tracking of |
Best |
Chhattisgarh |
87.8 |
Madhya Pradesh |
87.2 |
Goa |
84.4 |
Worst |
Rajasthan |
41.8 |
Punjab |
48.6 |
Himachal Pradesh |
60 |
|
|
Perception |
|||||||
Services |
1 |
Score |
2 |
Score |
3 |
Score |
|
Transport/RTO |
Best |
Gujarat |
82 |
Kerala |
81.8 |
Madhya Pradesh |
79.6 |
Worst |
West Bengal |
55 |
Punjab |
58.8 |
Himachal Pradesh |
59.2 |
|
Land department |
Best |
Madhya Pradesh |
87.2 |
Gujarat |
81.6 |
Maharashtra |
76.8 |
Worst |
Punjab |
56.2 |
West Bengal |
59.4 |
Uttaranchal |
59.6 |
|
Income tax department |
Best |
Madhya Pradesh |
91.2 |
Gujarat |
90.6 |
Kerala |
88.8 |
Worst |
Punjab |
58.6 |
Himachal Pradesh |
58.6 |
Rajasthan |
60.4 |
|
Municipal corporation |
Best |
Madhya Pradesh |
88 |
Gujarat |
85.4 |
Kerala |
82.2 |
Worst |
Punjab |
54.6 |
Rajasthan |
57.6 |
Uttaranchal |
57.8 |
|
Police and security |
Best |
Kerala |
88.4 |
Andhara Pradesh |
75 |
Uttar Pradesh |
72.8 |
Worst |
Punjab |
42.4 |
Himachal Pradesh |
52.8 |
Rajasthan |
53.4 |
|
Power utility |
Best |
Madhya Pradesh |
89.6 |
Andhara Pradesh |
81 |
Chhattisgarh |
80.8 |
Worst |
Punjab |
44.4 |
Rajasthan |
48.8 |
Himachal Pradesh |
53.8 |
|
Water utility |
Best |
Madhya Pradesh |
89.8 |
Gujarat |
83.8 |
Goa |
83.2 |
Worst |
Punjab |
38.8 |
Himachal Pradesh |
46.6 |
Uttaranchal |
61.4 |
|
Agriculture |
Best |
Madhya Pradesh |
90.6 |
Gujarat |
78 |
Uttar Pradesh |
77.8 |
Worst |
Punjab |
53 |
Uttaranchal |
58.6 |
Himachal Pradesh |
59.4 |
|
Health care |
Best |
Madhya Pradesh |
89.8 |
Gujarat |
88.6 |
Kerala |
80.8 |
Worst |
Punjab |
45.4 |
Rajasthan |
49.4 |
West Bengal |
55.4 |
|
Judiciary |
Best |
Madhya Pradesh |
93.2 |
Kerala |
92 |
Andhara Pradesh |
84.6 |
Worst |
Rajasthan |
52.4 |
Punjab |
54.4 |
Uttaranchal |
57.2 |
|
Passport service |
Best |
Kerala |
91.8 |
Tamil Nadu |
91.6 |
Madhya Pradesh |
90.2 |
Worst |
Punjab |
54.6 |
Uttaranchal |
57.8 |
Himachal Pradesh |
59.6 |
|
State transport |
Best |
Madhya Pradesh |
86.4 |
Gujarat |
85.2 |
Kerala |
81.8 |
Worst |
Punjab |
50.4 |
Rajasthan |
51 |
West Bengal |
56.6 |
|
Education |
Best |
Tamil Nadu |
88.4 |
Madhya Pradesh |
85.2 |
Kerala |
85 |
Worst |
Uttaranchal |
54 |
Punjab |
58.2 |
West Bengal |
61 |
|
|
Â
Perception |
|||||||
Services |
 |
1 |
Score |
2 |
Score |
3 |
Score |
Transport/RTO |
Best |
Gujarat |
92 |
Madhya Pradesh |
82.8 |
Kerala |
81 |
Worst |
West Bengal |
52.8 |
Orissa |
58 |
Himachal Pradesh |
58.6 |
|
Land department |
Best |
Gujarat |
91.2 |
Madhya Pradesh |
85.2 |
Maharashtra |
78.6 |
Worst |
Uttaranchal |
57.4 |
Punjab |
59.4 |
Himachal Pradesh |
60 |
|
Income tax department |
Best |
Gujarat |
96 |
Madhya Pradesh |
88 |
Kerala |
87.6 |
Worst |
Himachal Pradesh |
60 |
Uttaranchal |
61.4 |
Punjab |
62 |
|
Municipal corporation |
Best |
Gujarat |
93.6 |
Madhya Pradesh |
89 |
Kerala |
81.8 |
Worst |
Rajasthan |
56.2 |
Punjab |
56.6 |
Himachal Pradesh |
59.2 |
|
Police and security |
Best |
Kerala |
87.4 |
Gujarat |
81 |
Tamil Nadu |
78.6 |
Worst |
Punjab |
48 |
Himachal Pradesh |
54.2 |
Rajasthan |
54.4 |
|
Power utility |
Best
|
Gujarat |
94.6 |
Madhya Pradesh |
89.4 |
West Bengal |
85 |
Worst
|
Punjab |
50.6 |
Rajasthan |
52.8 |
Himachal Pradesh |
53.8 |
|
Water utility |
Best
|
Madhya Pradesh |
93.4 |
Gujarat |
92.6 |
Goa |
83.2 |
Worst
|
Himachal Pradesh |
48.4 |
Rajasthan |
57.8 |
Punjab |
50 |
|
Agriculture |
Best
|
Madhya Pradesh |
92.4 |
Delhi |
88 |
Gujarat |
81.6 |
Worst
|
Punjab |
56.2 |
Himachal Pradesh |
60 |
West Bengal |
62.8 |
|
Health care |
Best
|
Madhya Pradesh |
90.2 |
Gujarat |
88.2 |
Maharashtra |
83.6 |
Worst
|
|