Datamine

Overall software and

services (exports + domestic) grew by over 31% against a forecast of

26-27%

Exports grew by over

33%

Strong growth

re-validates the economics of offshore outsourcing

Year marked by scope

and scale expansion

Domestic revenues

have grown by 24%

Total industry

employee base estimated at nearly 1.3 mn

Employment in the

exports segment estimated at nearly 930,000; a y-o-y increase of 32%

IT software and

services added over 120,000 employees

ITeS-BPO added

100,000 employees

Indirect employment

derived from IT-ITeS estimated at 3mn

IT services exports

have grown by over 33%

Strong demand for

traditional services (ADM) as well as new services (EAI, package

implementation, etc.)

ITeS-BPO exports up

by 37%

Continued expansion

of service portfolio, higher-value processes

Increased traction in

Engineering Services as well as domestic demand

Overall software and

services projected to grow by 25-28%

Lower growth rate

masks the fact that incremental revenue of $6-8bn is higher than ever

before

Exports growth

projected at 27-30%

IT software and

services $21-22bn, ITeS-BPO $8-8.5bn

Domestic market

growth forecast at 20%

Significant upside

potential in e-Gov/high growth sectors e.g. retail, healthcare etc.

India maintains the

lead with 28% of the suitable talent available across all offshore

locations (outranks the next destination by a factor of 2.5)

Keen emphasis on

security, quality, and leveraging experience to gain from operational

excellence

Sustained total cost

competitiveness, driven by utilization and ability to deliver multiple

dependent processes