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Datamine

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DQI Bureau
New Update

Top
10 Software & Services Exporters
Rank Company Revenue
(Rs cr)		 Growth
2004-05 2003-04   2004-05 (%)
1 1 Tata Consultancy
Services		 8,277 —
2 2 Infosys Technologies 6,805 44
3 3 Wipro 5,018 26
4 4 Satyam
Computer Services		 3,362 36
5 5 HCL
Technologies		 2,564 35
6 7 IBM GSI 1,950 108
7 8 Cognizant
(IDC operations)		 1,511 80
8 6 Patni Computer Systems 1,548 27
9 9 i-flex 1,112 44
10   HP GDIC 1,056 13
Source:
DQ Top 20
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The Top 20 software exporters, with over Rs 39,000 crore in revenues, put a
distance of over Rs 10,000 crore between FY 2004-05 and FY 2003-04 revenues

Outsourcing
Top
10 BPO Players
Rank Name Revenue
(Rs crore)
1 GECIS* 1,958
2 Convergys 815
3 WNS 726
4 Wipro BPO 651
5 HSBC 647
6 American Express 640
7 Dell 604
8 Sutherland 560
9 eServe 428
10 HCL BPO 422
*Now
Genpact

Source: DQ
Top 20
BPO
Threat from...
Country USP Limitation
Philippines Understands the US
market; voice work; low attrition		 More
expensive than India; small talent pool
Canada,
Ireland, Australia		 Understands
the US market; high-end skills		 High
costs
South
Africa		 Time
zone similar to Europe; 25% cost saving, good for niche work		 Skill
shortage
China Low costs Quality
of English not good
Russia Technology skills Poor
infrastructure; corruption; language
Czech
Republic, Hungary		 European language
skills		 Small
talent pool; high costs
Mexico Immediate neighbor of
the US, 30% cheaper than the US; Spanish skills		 Good
only for low-end jobs
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Outsourcing-Advantage
India Any Day
Analyst
Docs
30%

The percentage loss in growth rate by the Indian BPO industry due to
personal information theft, according to a Forrester Research
report.
44%

The percentage share of India in the $17.2 bn global offshore
outsourcing market for software and back-office services, according
to report in Associated Press.
75%

The percentage of the US and European multinational companies using
outsourcing or shared services to support their financial functions.
70%

The percentage of the 25 large organizations with a combined $50 bn
in outsourcing contracts having negative experiences with
outsourcing projects, according to Deloitte Consulting.
50%

The percentage of the 25 large organizations with a combined $50 bn in
outsourcing contracts who have failed to see the anticipated cost as
a result of outsourcing, according to Deloitte Consulting.
19%

The percentage of US businesses having an offshore outsourcing
strategy, according to a study by Ventoro. However, the percentage
skyrockets to 95%, if only Fortune 1000 companies are considered.
81%

The percentage of large UK IT companies with plans to increase their
offshore outsourcing over the next two to three years, according to
TPI.

Where
American and European Companies Outsource
Country IT Contact
Center		 BPO
India 91% 80% 90%
Philippines 17% 20%  
Central/South
America		 13% 40% 10%
China 9%   10%
Singapore 9%    
Ireland 5% 5% 25%
Spain 4% 20%  
Malaysia 4% 20% 10%
Eastern
Europe		 4%    
Australia 4%   20%
Source:
Weissman Center for International Banking at Baruch College and The
Paaras Group
KPO:
The New Star
$17
bn The market size of the Global Knowledge Process Outsourcing (KPO)
by 2010, according to a report by GlobalSourcingNow.
$12
bn The potential of the KPO market which will come to India by 2101,
according to a report by GlobalSourcingNow.
250,000
The expected professionals employed by the Indian KPO sector by
2010.
70%
The percentage of India's share of the global KPO sector by 2010,
according to a report by Evalueserve. India will face competition
from countries like Russia, China, the Czech Republic, Ireland, and
Israel.
45%
The expected percentage CAGR of the India KPO segment. This is
against a 26% CAGR for the non-KPO outsourcing business.
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Jasmine Kaur,
New Delhi

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