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Features

Datamain-India-based Service Providers Landscape

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DQI Bureau
New Update

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India-based
Service Providers Landscape

Category, Number of Players

Share of India's Total

IT/BPO export revenues

Performance*

Tier I Players

3-4

45% of IT Services

4-5% of BPO

Revenues: greater than $1 bn

Profitibility** : 26-33%

Revenue growth: 40% (last 3 years)

Tier II IT Players

7-10

—25% of IT Services

4-5% of BPO

Revenues: $100 mn-$1 bn

Profitibility** : 12-26%

Revenue growth: —35% (last 3 years)

ffshore Operations of Global
IT Majors**

20-30

10-15% of BPO

10-15% of IT Services

Revenues: $10 mn-$500 mn

Total FTEs: 30,000-40,000 each for IT Services and BPO

Pure-play BPO Providers
40-50

20% of BPO

Revenues: $10 mn-$200 mn
(excluding top provider with $500 mn)

Profitibility**: 16-22% (top five providers)

Revenue growth: —60% (between 2004 and 2005 for top five providers)

Captive BPO Units-150

50% of BPO

Revenues: $25 mn - $150 mn
(top ten units)

Revenue growth: 60% (between 2004 and 2005)

Emerging Players

>3,000

10-15% of IT Services

5% of BPO

Revenues: less than $100 mn
(IT)

less than $10 mn (BPO)

Revenue growth: 20% (over 3 years for top five IT players)

* Based on last comparable annual report

** Earnings before interest, tax, and
depreciation, and amortisation margins (last reported)

*** Including captive centers for independent software
vendors (eg: Microsoft, Oracle) Source: Nasscom McKinsey Report 2005

Indian Services (IT-ITeS) Exports: Share of Key Vertical Markets
($ bn)

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Growth of Indian IT and Related Business Services Exports FY 2001-06 ($ bn)

Indian
Services (IT-ITeS) Exports* ($ mn)

Country

2002 - 03

2003 - 04

2004 - 05

Share (%)

Value

Share (%)

Value

Share (%)

Value

Americas

69.1

6,590

69.4

8,884

68.4

12,107

Brazil

0.01

1

0.01

1

NA

NA

Canada

1.1

101

1.1

143

0.9

159

Mexico

0.01

1

0.01

1

NA

NA

USA

67.7

6,464

68.2

8,725

66.5

11,769

Rest of America

0.2

24

0.1

13

1

178

Asia, Oceania &
Middle-East

7.9

757

7.4

943

8.0

1416

Austriala

0.8

76

0.8

105

0.8

139

China

0.1

10

0.1

15

0.1

24

Hong Kong

0.2

19

0.2

26

NA

NA

Japan

2.8

269

3

385

2.8

500

Singapore

1.7

166

1.8

227

1.7

300

South Korea

0.2

16

0.2

23

0.0

7

Rest of Asia, Oceania and
Middle-East

2.1

201

1.3

161

2.6

460

Europe

22.2

2,123

22.6

2,894

23.1

4,093

UK

14.0

1,336

14.5

1,857

14.0

2,478

Germany

2.6

248

2.8

354

2.3

400

France

0.5

46

0.5

65

0.4

72

Italy

0.1

9

0.1

12

NA

NA

Finland

0.4

40

0.5

61

NA

NA

Sweden

0.5

51

0.6

76

0.6

100

Netherlands

1.1

101

1

129

1.4

250

Switzerland

0.7

64

0.7

91

0.7

120

Rest of Europe

2.4

228

1.9

249

3.8

673

Others

0.8

74

0.6

81

0.5

90

Grand Total

100.0

9,544

100.0

12,800

100

17,705

*Excludes hardware exports due to
lack of granuality in data

Totals may not add-up due to rounding-up of individual figures.

Source: Nasscom