Apollo group has been the forerunner of integrated healthcare not only in India, but globally as well. Its presence encompasses over 10,000 beds across 64 hospitals, more than 2200 pharmacies, over 100 primary care & diagnostic clinics, 115 telemedicine units across 9 countries.
Going Digital – what does it mean to you and your organization?
At Indraprastha Apollo Hospitals, the core strategic relevance for digital is to deliver ground breaking solutions towards enhanced patient care experience. At the infrastructural level, it is working on digitizing and automating back office processes which would help it in becoming efficient as well as provide critical digital competencies. The business focus for digital has been on process efficiency and improved patient care by streamlining the IT management function, automating routine processes, adding new functionalities, and building innovative services.
What is your Digital Transformation plan, strategy and the deliverables you expect or already coming in?
A few exemplary initiatives under the four pillars include the following:
- Task Management Application: More than 1200 checklists were digitized under this initiative, which can now be accomplished using mobile devices. The result of process and workflow automation is higher speed and better control & efficiency.
- Registers Digitization: These registers, which were used for various heads such as patient, related records, staff and inventory records were digitized with information now being fed and used digitally.
- E-Signatures: To make the process faster and convenient for the patients, e-signatures of consultant doctors were enabled on the discharge summary workflow, which empowers them to review, edit and sign the discharge summaries of the patient from anywhere, anytime on their mobile devices.
- Tele Stroke ICU: Tele Stroke ICU is a very unique initiative by Indraprastha Apollo Hospitals. The biggest enabler of course is technology, which enables neuro stroke related cases to be addressed by an expert consultant within the golden period of the first 20 minutes.
The Business Impact: The digitization drive has broughtbenefits in terms of speed, efficiency and better patient care. The digitization of paper based registers and files has helped in eliminating 1800+ of them which has resulted in substantial reduction in operational costs.