Conversational AI startup Gnani.ai launches voice biometrics software

Gnani.ai, conversational AI and voice security domain, announced the launch of its home-grown Voice Biometrics software. Christened armour365™, the biometric solution claims to cater to new and emerging risks in fraud prevention and information security.

armour365™ Voice Biometrics works on 300 plus proprietary audio features and comes with out-of-the-box integrations to multiple contact center software providers and messaging apps.

The solution is equipped with top-of-the-line features like “anti-spoof layer”, “replay attack detection” and “one enrollment” to offer security and CX for industries such as Contact Centers, Banks, Defence, Healthcare, etc. for applications ranging from omnichannel customer authentication to secured access to sensitive devices.

Ganesh Gopalan, Co-founder, and CEO, Gnani.ai said, “Voice Biometrics can be a blessing in disguise for Contact Center and Infosec leaders battling fraud and data theft through various communication channels. With a response time of <500 milliseconds, armour365™ has been engineered to help IT and security teams to replace error-prone and legacy authentication methods like PINs and passwords to realize the potential of Voice Biometrics being truly contactless”.

In recent years, the world has seen a manifold rise in online threats. Stealers and impersonators finding new hacks to access sensitive customer info and commit fraud. Given this state, it is imperative to have a fool-proof security system in place. armour365™ can be implemented and integrated into any CRM for seamless authentication without the need for coding or a device interface.

Gnani.ai plans to host the offering on major cloud marketplace platforms for customers and developers to take advantage of competitive pricing and ease of accessing the solutions through APIs.