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Follow UsIndian software services capabilities are widely known and well respected across the globe. But until 2000, it was the individual Indian IT worker that the world sought, while the industry was looked upon merely for sub-contract jobs. This was because the big guns on the global scene bagged the orders and outsourced those to their Indian partners. The global economy crash led corporates to outsource work to India, thus triggering the BPO wave. However, in the meantime, the Indian IT giants were making steady progress in terms of competing with global players for big orders.
In a speech delivered during the Ficci-McKinsey Workshop on Competing Globally, which was held in Bangalore on September 5, Wipro chairman Azim Premji stated: “The first step to global leadership is to understand the customer and their expectations. Customers all over the world want the highest quality, quickest delivery cycles and lowest costs. Understanding this reality has forced us to gear up at an altogether different level of excellence.”
“To compete with global players, Wipro was the first Indian company to embark on Six Sigma, which is a powerful tool to minimize defects and cycle times, and generate cost savings. Six Sigma also helped us cultivate a team culture. In the IT business, we were the first among the software services companies globally to be certified at Level 5 of SEI CMM and the first company globally to be rated at Level 5 of PCMM. We pursued quality relentlessly because achieving international standards of excellence is the first step towards becoming a global company,” he added.
Premji summed up his remarks saying: “The events in the last few years have only strengthened our belief in the importance of values for business success. What is a lot more difficult than achieving global leadership is sustaining it. This is only possible if there is absolute transparency of action across the organization. With global compliance standards becoming even more stringent, this will be a fundamental requirement of any global leader.”