Cognizant Tops KPMG's Client Satisfaction and Recommendation Rankings

Cognizant, provider of information technology, consulting, and BPO services, has topped the customer satisfaction and recommendation rankings in the four-country region (Finland, Norway, Denmark, Sweden) in KPMGs Outsourcing 2012 study of service provider performance in the Nordic region.

While Cognizant topped the general satisfaction ranking with a score of 80 percent (significantly above the average industry satisfaction rate of 68 percent) and client recommendation ranking with a like score of 80 percent (significantly above the average client recommendation rate of 67 percent), notably, all Cognizant clients among those surveyed were satisfied with its services. Further, the company secured high scores on all major performance indicators, including customer satisfaction, recommendation, relationship management, innovation, service quality, price, flexibility, transition, and governance.

This independent study evaluated 28 global and local service providers based on an assessment of more than 900 unique client-provider relationships. As part of the study, CFOs, CIOs or their direct reports at over 340 of the top IT spending organisations in the region were interviewed.

"We are proud to have topped KPMGs overall customer satisfaction rankings across the Nordics region in a very short period of time since we began our operations here, said Jayajyoti Sengupta, Cognizants Country Manager for the Nordics. This recognition validates the significant investments we have made in bringing our industry-leading, client-focused processes to the Nordics. Our high-touch relationship model, deep domain expertise and consulting skills, unique reinvestment philosophy, and our ability to build strong multicultural teams around the globe have helped our customers navigate structural changes in the economy and their industries, enabling them to stay efficient, effective, and innovative. As a result, we have become one of the fastest growing companies in the region, while maintaining the highest client satisfaction and recommendation levels in our industry."

Cognizant received excellent feedback from their clients and high scores for all key performance indicators, said Carl-Henrik Hallstrm, Head of Business Effectiveness and People and Change at KPMG. Cognizant also had not one dissatisfied client, which makes the company the top performer among the top 28 global, regional, and local IT outsourcing service providers that we evaluated."