CitiusTech is a specialist provider of healthcare technology services and solutions, with strong presence across the globe. As a strategic partner to some of the world’s largest healthcare organizations, CitiusTech plays a deep and meaningful role in accelerating technology innovation and shaping the way healthcare is delivered to patients.
Here, Jagdish Moorjani, Chief Operating Officer, CitiusTech, tells us more regarding how it is pursuing the future of work: Excerpts:
DQ: How are you dealing with the Covid-19 situation? What plans have you put in place?
Jagdish Moorjani: We have successfully transitioned 100% of our staff to Work from Home. We did so in mid-March and achieved the movement smoothly and efficiently, without any disruption. Wherever we required approvals from clients, we found that our clients were very mindful of the situation and granted the approvals without any delays. All our employees are working safely and smoothly from their homes. We continue to monitor the situation and government guidelines and will shape our plans based on how these evolve.
DQ: Are you giving employees more control over their schedules?
Jagdish Moorjani: We have recommended to employees that all teams should have stand-up meetings at a fixed time each day, so the team can stay calibrated. In addition, we have requested teams to try and follow similar working schedules, since work often requires team members to collaborate. In the present situation, we feel that a higher time overlap is helpful to collaboration.
DQ: How are you assessing on learnings from enforced experiments around WFH?
Jagdish Moorjani: Our experience has been very positive so far. We ran a survey with about 100 client managers to rank us on WFH parameters. According to the survey results, even in the WFH situation, our clients felt we are as productive as we were while in office. This was very encouraging and indicated that our employees had gone above and beyond to maintain our service, productivity and responsiveness levels.
DQ: This is a challenging time for managers. What advice would you give them?
Jagdish Moorjani: With all the uncertainty in the world, it is easy for us to get distracted. Our advice to CTzens in all countries where we are based is that the best form of contribution is to stay focused on our work and use our work as a means to contribute to our industry, our society and all the countries we are based in.
DQ: How does work / life balance work in a crisis like this?
Jagdish Moorjani: In situations like this, it is possible that work hours may sometimes get extended. As WFH processes have settled down, we are asking team managers to ensure that we do not extend work times and days beyond the normally expected levels, so that team members can focus on their commitments to their communities and families. We are certain that our commitments to our clients will be respected, monitored closely and met, as that is in the DNA of CitiusTech.
DQ: What are the policy responses you would give to the MSMEs and SMEs?
Jagdish Moorjani: In the Indian context, I feel that the government will need to maintain a fine balance between providing support and maintaining fiscal discipline, and I am sure that the policy makers are applying their minds actively and will make appropriate decisions, given the circumstances. Sometimes, a crisis also presents an opportunity to make decisions that would be hard to make in more business-as-usual times.
I hope that our policy makers at all levels (center, states and local) continue to follow a path of reform and simplification to help small and medium businesses get back on their feet, as such businesses are often subject to all compliances that may apply to larger organizations such as CitiusTech, but will not be able to afford the costs associated with compliance.
DQ: How are you now facilitating digital work?
Jagdish Moorjani: CitiusTech has always been a strong adopter of collaboration tools for a globally distributed workforce. Therefore, the process of migrating to work from home was fairly smooth and did not involve a significant change in habits. We have always actively used various digital tools, collaboration software, video-based interaction and cloud technologies. We continue to fine tune the use of these tools and learn and disseminate best practices with our teams on an ongoing basis.
DQ: How are the latest technologies going to redefine workplace?
Jagdish Moorjani: I feel that, across the world, the increased familiarity with and the acceptance of various collaboration tools will have a positive impact on collaboration and productivity. It is very heartening to see all segments of industry adopt collaboration and switch to digital modes of working, which will create long term efficiency for society at large.
CitiusTech is enabling clients to set up Covid-19 KPIs and performance dashboards – intuitive patient and provider dashboards, real-time analytics and pre-built clinical measures. With seamless access to information and analytics, care teams will be able to respond more effectively to the current crisis, through improved planning, tracking of key resources, capacity management and risk identification.