'Cheap labor tag insults India'

-Chetan

Dube president and CEO, Ipsoft 

Your research at New York University focused on deterministic

finite-state computing engines. How is this relevant to what you are doing now?



Most of the IT companies in India look at hiring more and more people for
services. These companies cannot provide any IT services based only on cost

advantage. The cost advantage on labor is not going to continue for long. Today

in the US, people get an increment of around 8% annually. In India, it is around

25-23%. In the next three-and-half years, salaries in India will be similar to

US salaries. In Infrastructure management, there will be a transition from

people orientation to expert systems handling most of the work. We have already

changed to this. Our expert systems can handle 60% of the infrastructure

management without interference of a human hand. 

How can machines-or expert systems as you term them - solve

the network problems?



In 1900, humans manufactured Volkswagen. Today most of the work has become
automated. History repeats. One has to learn from history. Today's network

will be automated tomorrow. IPsoft is ahead in this. Our intelligent engine

works like a clone of system administrator's brain. This engine uses its

knowledge base to rapidly assess situations and consistently diagnose problems

in the network. It automatically resolves the majority of the issues it

encounters. 

How is the response from global enterprises for such

services?



Today no company can afford to take risk on its network. It is a critical
component of any enterprise. With network growing bigger and bigger with

enterprise applications, the challenge of maintaining these becomes even bigger.

IT service management is an issue for all to manage teams of technologists

struggling with complex monitoring tools. Global companies are looking at

outsourcing their IT infrastructure management to the experts. 

Which verticals do you target?



We target is finance, media, retail, distribution and information technology. 

How do global companies look at India as a services

destination?



In some parts, there is a misconception that 'India is a cheap labor
country'. It is an insult. Some countries put it diplomatically and say that

Indians are good at entry-level work. It is changing. We have (Indian IT

industry) to say that Indians can do the challenging work, which cannot be done

by a US. Bangalore can solve the most complicated problem.

-Srinivas R 



mail@dqindia.com