CarDekho selects Rezo.AI, an AI-driven platform, to deliver enhanced customer experience through WhatsApp automation. CarDekho aims to bolster its strength by leveraging the latter’s AI platform.
Customers expect to have personalized, frictionless, on-demand and data-driven experience helping them to make a better decision. Rezo.AI is the first company to use Artificial Intelligence for Whatsapp conversations. This highly advanced solution comprehends CarDekho’s customer queries in English as well as Hinglish and is also able to respond to the jargons or lingos with relevant information.
Rezo.AI’s state-of-the-art technology has been a key enabler for CarDekho’s Whatsapp automation in many ways.
Commenting on the same, Anurag Jain, co-founder & COO at CarDekho said: “In the face of volatile, accelerated change and rising customer demands, new-age internet companies like us have an increased focus on maintaining & improving current levels of performance. It is more evident than ever that with evolving customer expectations, a superior experience that offers a real-time & informative response to queries becomes imperative. With Rezo.AI automating our conversational traffic with humanly responses, we aim to see drastic increase in CX by 2020.”
Commenting on the same, Rashi Gupta (PhD), Co-founder and chief data scientist at Rezo.AI said: “We are delighted to work with CarDekho and enable them in their quest to provide an immersive customer experience. While more and more companies understand that providing a great customer experience is necessary for business growth, many have a long way to go, bringing all the parts together to make it a reality.”
There is an exponential rise in the expectations of consumers for personalization and seamless experience. Rezo.AI's conversational AI engine enables businesses to handle all these challenges easily. It allows them to provide a seamless and personalized experience to their customers.