Capgemini wins multi-million euro contract extension with Nokia for global order management processing

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Capgemini announced it has secured a multi-million euro contract extension from Nokia leading global network infrastructure software, hardware and services provider. The additional three-year agreement will see Capgemini continuing to optimize Nokia’s order management operations worldwide. The contract extension is testament to Capgemini’s expertise in telecommunications and supply chain Business Process Outsourcing.


Capgemini has had a longstanding relationship with Nokia since 2010. The contract which was due to expire in 2017 has now been extended to 2020, further strengthening the alliance, where Capgemini will continue to provide customer order management services, including preparation for delivery, distribution and customer invoicing to Nokia throughout its global network.

Christopher Stancombe, CEO Business Process Outsourcing at Capgemini and Member of the Group Executive Committee said: “We are delighted with the contract renewal with Nokia, one of our key Business Process Outsourcing customers globally. We have a strong relationship with Nokia and are proud to be providing them with world class Supply Chain Business Process Outsourcing services to help drive and enhance Nokia’s business productivity and growth.”

“We are very pleased to continue and deepen our relationship with Capgemini building on a successful Supply Chain transformation partnership initiated in 2010, which has resulted in cost optimization, quality enhancement and global process harmonization,” said Johannes Giloth, Senior Vice President Global Operations at Nokia Networks. “We recognize Capgemini as Supply Chain experts and look forward to developing our relationship into new areas to support our business growth.”

Working with Nokia, Capgemini has drawn on its Supply Chain Management Business Process Outsourcing capabilities including its Global Enterprise Model (GEM)1 and innovative BPOpen® platform2 to consolidate and harmonize Nokia’s operations from 27 locations into five global delivery centers, and streamline processes by amalgamating 17,000 regional Desktop Procedures (DTP) into 41 global DTPs.

The contract extension was signed with Nokia in December 2014 and covers the time period of January 2015 through to October 2020.

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