Capgemini announced the launch of its digitally-enabled Industrialised Management Services Center (iMSC) in Chennai to enable enterprises in India to take an ‘always on’ approach and be more ‘future proof’. The new iMSC combines industrialisation and innovation with business value creation to help enterprises align technology implementation to better support business goals and long term strategy.
With digital and disruptive forces impacting enterprises at unprecedented speeds, several imperatives are facing CIOs in India. These include the need for increased effectiveness in IT service delivery and pervasive cost reduction; superior service integration and experience; improved effectiveness of business processes and future proofing the IT landscape to win in markets. The new Chennai iMSC offers a collaborative approach that brings together Capgemini’s proven next-gen Application Development & Management (ADM) platform 1, consulting frameworks and methodologies and digital Centres of Excellence (CoEs). In addition, an integrated partner ecosystem will drive process innovation and business transformation while delivering required delivery levels for Managed Services.
Talking on the launch, Kishor Chitale, Head – Local Business Services, India & Middle East, Capgemini said, “We have been working closely in the domestic market with customers across industries in retail, manufacturing, automotive, and large conglomerates, among others. The newly launched iMSC is strategic to our India growth plans in digital. The centre brings together a wide range of Capgemini global services under a single umbrella to enhance the customer experience while helping them realise their digital transformation goals.”
An end-to-end model additionally brings in automation levers including sector-insight rich Automation Bots to identify and terminate revenue leakage for clients and reduce the overall ADM workload. Further, superior industrialization and flexibility in staffing, pricing and delivery models will also reduce the cost of ownership of the customer’s application portfolio. The centre hosts real-time analytics and dashboards that promise to redefine customer experience.