Capgemini announced a new £15 million agreement with House of Fraser, the UK and Ireland’s premium department store. The three-year deal will place Capgemini at the heart of the retailer’s IT ecosystem, building on a seven-year relationship between both companies.
As part of the new contract, Capgemini will extend its current remit with House of Fraser in order to support the retailer’s ongoing IT simplification strategy. Capgemini will continue to provide IT infrastructure and application support, alongside additional new services designed to unlock further innovation across House of Fraser’s IT network.
These will include the delivery of Capgemini’s Digital Service Desk, which provides employees with multi-channel mobile access to resolve IT issues quickly, and next generation Application Development and Maintenance platform, a business process oriented, industrialized approach to service to drive efficiencies across the retailer’s applications estate. Capgemini will enable the cost-efficiency of these additional services through its Automation Drive tools and IP, and a program of continuous service improvements.