BSM is key for cloud business

How has the IT market in India transformed for you?



India is one of our fastest growing markets globally. Transformation of the

Indian IT industry can be categorized into three phases. The first phase began

in 2003, when companies, in an effort to meet growth requirements, invested

heavily in hardware across scattered islands of information and infrastructure.

In the second phase of 2006-08, Indian customers started to focus on

consolidating these scattered islands. At that time, virtualization was still a

nascent concept. In the third phase, spanning the last couple of years, there

has been a significant change with customers trying to drive optimization and

automation of IT environments. The growth of server, storage network and

application virtualization have added to the complexity in managing these

environments.

How has the Indian IT market reacted to the concept of business service

management (BSM)? Does HP have anything to offer in this domain?



We have seen a strong growth in the deployment of management solutions such

as BSM in India, and in particular, the banking, telecom, and IT sectors. India

as one of the leading IT outsourcing hubs in the region is challenged, more so

than ever, with improving IT operations efficiency while delivering high-quality

services.

HP uses the term BSM to describe the process of assuring business service

health. HP BSM is an end-to-end management solution that integrates network,

server, application and business transaction monitoring to help improve IT

operations efficiency while delivering high-quality services.

With HP BSM solution, organizations can monitor and manage the end-user

experience, and improve the operations bridge efficiency by filtering,

de-duplicating and correlating events, and relating those events to the affected

business services, though automated discovery.

With SaaS, cloud computing, how do you perceive BSM playing a role?



BSM is a key ingredient for businesses taking to the cloud. If you are

implementing a private cloud, full BSM capabilities are available. You can

discover the relationships between infrastructure components and business

services. Also, you can monitor both the infrastructure performance, and

application performance from the end-users perspective. However, if you are

using public cloud services, it means that you have little visibility of the

underlying infrastructure components. End-user application performance

management becomes the most suitable approach to ensure that the service

provider is meeting service level objectives. Furthermore, monitoring of cloud

services, functional test, load testing, and application vulnerability testing

are all available as SaaS through HP Cloud Assure.

Atreyee Datta



atreyeed@cybermedia.co.in