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DQ estimates |
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- Acquired Webhelp Global Services from TWS Holdings
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- Plans to invest $20 mn to expand centers in Hyderabad and Chennai
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- Plans to double headcount this year
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l CEO: Sri Dasari l Start-up Year: 2002 l Processes: Tech support, customer services, sales support, voice support, email, web chat and transactions
l Employees: 1,700 l Facilities: 3 l Address: Brigade Corporation India, DP 111 (SP) F-18A, Industrial Estate, Ambattur Chennai 600 058
l Tel: 56930300 l Website: www.brigade.com
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One
of the first high-profile US BPO companies to venture into Chandrababu Naidu's
Cyberabad, and also in Chennai, Brigade ramped up its India operations during
the year by acquiring Webhelp Global Services from TWS Holdings in an all-cash
deal. While Webhelp's customer servicing expertise enhanced Brigade's existing
CRM skills, the former also brought its tech support strength along with
existing clients. During the year, Brigade also dropped its acquired,
transformation and leveraged (ATL) business model-the change in model followed
the acquisition of General Atlantic Partners' entire stake by the Brigade
management.
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