BPO Rankings: 9 | ICICI OneSource: Strong is the Source

ICICI OneSource has perhaps been the most aggressive mover on the M&A
front for the last two years in the DQ Top 25 club. The momentum was maintained
in FY '06: first, it acquired Rev IT Systems, a Chennai based healthcare
outsourcer and its 100% US subsidiary Sherpa Business Solutions. Toward the end
of the year, it formed a strategic partnership with Metavante, the financial
technology subsidiary Marshall & Ilsley and one of the top three bank
technology and payment processors in the US. In addition, ICICI OneSource
announced organic ramp up plans by opening two new centers (one in Belfast and
one in the north west) in Northern Ireland and a second UK center at Northland
Road, London. Despite such growth, the company remains strangely reticent about
sharing information.

• National award for projects with UK telco Onetel, Lloyds TSB
• Lateral hires at senior levels: Raju Venkatraman as COO, Rajesh
  Subramaniam as CFO and Rahul Basu as head, collections business  

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MD and CEO: Ananda Mukerji

l Start-up
Year: 2001 l Processes: Customer care,
customer acquisition, billing & collection, transaction processing, business
research & analytic l Seats: 5,200 l
Employees: 7,300 l Facilities: 10 l
Business Mix: Voice (70%), Non-voice (30%) l
Address: 6th Floor, Penninsular Chamber, G Kadam Marg, Lower Parel, Mumbai
400013 l Tel: 66660888/0841 l
Fax: 66635481 l Website: www.icicionesource.com