BPO Rankings: 7 | IBM Daksh: Global Gameplan

One of the first Indian BPO companies, Daksh has emerged as an important
component in IBM's global scheme of things-moving from being a hardware
player to IT services to being a business services company.

The year saw Daksh emerge as a strong BTO player and increasing its installed
customer base by over 100%. While the joint selling initiative with IBM helped
it bag the major Bharti deal, a key factor fueling client demand for its
services is its ability to integrate the complete spectrum of IBM capabilities
across research, development and consulting, distilled into high-value solutions
and replicable tools. One such tool, ProACT, automates the analysis of customer
satisfaction surveys to improve the real-time effectiveness of an email-based
customer help desk operations.

• Founder-CEO Sanjeev Aggarwal quits to set up a $140 mn technology fund
  Helion
• Headcount went up by 80%, overall attrition rate: 60%  

	7
COO & Acting CEO: Pavan Vaish

l Start-up
Year: 2000 l Processes: Customer care,
technical support, backend transaction processing, outbound collections and
telemarketing l Employees: 18,000 l
Business Mix: Voice (67%), Non-voice (33%) l
Facilities: 14 l Address: 186, Udyog
Vihar, Phase 1, Gurgaon 122016, Haryana l Tel: 4093000
l Fax: 2439844/45 l
Website: www.daksh.com