BPO Rankings: 3 | WNS Global Services: For Whom the Bell Rang

The bell rang hard in NYSE and the reverberations brought good tidings for
WNS. And also for the Indian BPO sector, which did in five years what the IT
sector took nearly two decades to do. Following the IPO, the Warburg Pincus
stake got reduced (from 64% to 53%) while British Airways completely exited.
However, this divestment would not impact British Airway's current
relationship as a client with WNS: that is likely to continue till 2012. (With
12% revenue contribution, BA was WNS's third largest client in FY '06) In
fact, travel proved to be the company's most lucrative vertical contributing
43% of its revenues, Travelocity being its largest client. BFSI, knowledge
services, business analytics, procurement, legal practices as well as IP and
patent-related functions were the other focus areas for WNS.

• The BOT arrangement with Aviva was extended; now the Colombo center would
  not be transferred before June 2007 and the Pune center, until 2007
• Nearly a third of the revenues came from platform-based BPO with 300
  application developers supporting the BPO team 

	3
CEO: Neeraj Bhargava

l Start-up
Year: 1996 l
Employees: 10,433 l
Facilities: 7 l
Business Mix: Voice (30%), Non-voice (70%)
l Address: Gate 4, Godrej & Boyce
Complex, Pirojshanagar, Vikhroli (W), Mumbai 400079
l Tel: 55976100
l Fax: 25188306 l
Website: www.wnsgs.com