BPO Rankings: 23 | TransWorks: Turnaround Time

Fiscal 2005-06 bore dual significance for this Aditya Birla group BPO
venture: Atul Kunwar took over as Transworks' CEO following the exit of
Prakash Gurbaxani; the company also witnessed a financial windfall, especially
whopping appreciation of 1024% in operating profit and 2550% in PAT. The
positive change in business mix when the non-voice business grew by 73% (against
45% growth in voice business), and the fact that 10 out of its 22 clients
belonged to the Fortune 500 club (with three engagements crossing $10mn mark),
were largely responsible for this financial turnaround.

The acquisition of Canada's leading BPO provider, Minacs Worldwide for $125
mn (after March '06) brought 33 new clients to the kitty, and with a revenue
base of $300 mn for the combined business; Transworks would become one of the
formidable BPO players in India.

• Started domestic work especially for the Aditya Birla group companies like
  Birla Sun Life Insurance and Idea Cellular
• 80% attrition in the voice business and 40% in non-voice remained a major
  concern

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CEO: Atul Kunwar

l Start-up
Year: 1999 l Processes: Contact center
services, finance & accounting, transaction processing and HR services l
Seats: 2,235 l Employees: 4,114 l
Facilities: 7 l Business Mix: Voice
(78%), Non-voice (22%) l Address: Teritex
Building, Saki Vihar Road, Andheri (E), Mumbai 400 072 l
Tel: 28572515 l Fax: 2857-2517 l
Website: www.transworks.com