BPO Rankings: 21 | EFunds: Not Just a BPO Player

Unlike other pureplay BPO players, eFunds positioned itself more as a
financial services provider who used BPO as just another arm of service
delivery. The company thus desisted from using number of employees as a metric
of growth. Instead, number of transactions was considered to be the engine and
this consequently fostered the concept of automation across the company. The
agreement signed with Société Générale of France, one of the largest
financial services groups in Europe, to provide complete card processing
services for the bank's international retail subsidiaries was the highlight of
FY '06. On the inorganic growth front, eFunds acquired WildCard Systems, a
provider of prepaid and stored value solutions to financial institutions,
retailers and other payment issuers, as well as the ATM managed services and
payments processing interests of India Switch Company from the HMA group.

• Raja Gopalakrishnan (ex-ICICI OneSource) joins as global ops head and
  India MD
• BPO Innovator of the Year and Professional Excellence for Six Sigma awards
  from Indiatimes

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Global Operations Head & MD India: Raja Gopalakrishnan

l Start-up
Year: 1998 l Facilities: 10 l
Address: 5th Floor, Infinity Towers, Mindspace Complex, Link Road, Malad
(W), Mumbai 400064 l Tel: 28833863 l
Fax: 28446880 l Website: www.efunds.com