BPO Rankings: 2 | Convergys: The Success Saga

After the sporadic drive to ramp up operations in India in FY '05 with a
slew of new centers, FY '06 was a little sedate. Even as no new centers were
added, Convergys continued with the organic growth by filling up capacities at
the centers added over the previous fiscal. It also relied on inorganic growth
to expand its business line-entering the finance and accounting domain in a
more formidable way with the acquisition of the Deloitte Consulting Outsourcing.

• Forays into finance and accounting services
• Rapid changes at top level-Country Manager Jaswinder Ghumman quit in
  April '05; Rakesh Chopra took over from interim head Mike Jackson in
  December '05. Chopra quit in June '06

Optus Telecom, one of the largest acquisitions for the Indian operations in
2005, contributed the most to Indian operations; revenues out of India grew from
20% in FY '05 to 30% in FY '06. Going forward, Convergys plans to set up
four new centers across US, India and the Philippines in 2007, with the largest
of them lined up for India.

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Country Manager: Dr Bawa Singh

l Processes: Transaction
Processing, Customer care, billing services, HR services, Finance &
Accounting services l
Employees: 10,000 l
Facilities: 9 l
Address: DLF-Atria, Jacaranda Marg, DLF City Phase II, Gurgaon -
122002 l Tel: 2563500
l Fax: 2813090
l Website: www.convergys.com