BPO Rankings: 10 | Progeon: Leveraging Infy

Progeon increased its sales organization significantly during the year while
aligning it to the verticals and horizontals of its parent, Infosys. This not
only enhanced its visibility, but also improved the chances of converting many
cross-selling opportunities. Stress on higher per capita revenue productivity
services have relegated voice-based work to just 18%, the balance being shared
between data and KPO. It offers clients dedicated work areas. It is moving
towards activities that have a revenue model of transaction and value-based
pricing. For instance, it has gone into equity research and fixed income
research. In some of these areas, the per capita revenue productivity is very
comparable to Infosys and at times, even slightly higher.

• Increased headcount by 77% to 7,021
• Selected in the Rising Stars Category of The Global Outsourcing 100 by the
  International Association of Outsourcing Professionals

BFSI contributed 30% of its revenues, while communication service providers
contributed 35%.

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CEO: Amitabh Chaudhry

l Start-up
Year: 2002 l Processes: Customer
service, finance and accounting, HR services, knowledge services, order
management and procurement services l Employees:
7,021 l Business Mix: Voice (18%),
Non-voice (82%) l Address: Plot Nos 26/3,
26/4, 26/6, Electronics City, Hosur Road, Bangalore l
Tel: 28522405 l Fax: 28522411 l
Website: www.progeon.com