Bangalore International Airport

Bangalore International Airport Limited partners with IBM to transform travel experience for passengers

IBM Hybrid Cloud capabilities, Red Hat Automation and Kyndryl will help Bangalore International Airport improve productivity, automate IT and reduce costs

Bangalore International Airport Limited (BIAL), the operator of Kempegowda International Airport, Bengaluru and IBM announced a ten-year partnership under which IBM and Kyndryl will provide best of breed IT solutions to create a new “Airport in a Box” platform that will support transforming the end-to-end travel experience for passengers at Bangalore International Airport.

“We are excited to partner with IBM as part of our vision to make BLR Airport the Smart Airport — a digitalized, seamlessly connected, intuitive airport,” said Hari Marar, MD and CEO, BIAL. “BLR Airport is a pioneer and leader of change in the Indian aviation industry. Our aim is to introduce more digitally advanced, innovative services and products at BIAL to ensure that the passengers and partners have the advantage of future forward technologies, in a seamless operating environment,” he added.

As one of the fastest-growing airports in the World, Bangalore International Airport needed a nimble, scalable and cost-competitive technology and operations environment that can increase its agility and operational flexibility to handle future growth in passenger traffic. To achieve this goal, BIAL has selected IBM Global Business Services, IBM hybrid cloud capabilities and Kyndryl, the new, independent company that will be created following the separation of IBM’s Managed Infrastructure Services business, to design and implement a next generation architecture with robust and dynamic delivery model. One that is highly efficient, secure, and will enable a seamless travel experience for its passengers. The new platform will also enable Bangalore International Airport to improve employee productivity, better utilization of IT assets, reduce costs through streamlined inventory control and improved incident management, said a statement from the company.

The platform IBM is developing to support BIAL’s business growth will be enabled by a comprehensive set of IBM technology and services, enabled by an open hybrid cloud approach from IBM and supported Red Hat Ansible Automation. The platform also will generate AI-powered insights from IBM Maximo enterprise asset management technology to optimize inventory management and total cost of ownership.

Once the platform is fully operational and enhancing the travel experience for millions of airport passengers, IBM and BIAL plan to explore opportunities to advance the “Airport in a Box” platform as a cornerstone of innovation and transformation for the global travel and transportation industry.

“This long-term project capitalizes on our proven ability to deliver a combination of advanced technologies and services that enable the world’s leading travel and transportation companies to innovate and transform their businesses,” said Mark Foster, senior vice president, IBM Services and IBM Global Business Services. “IBM Global Business Services and Kyndryl will apply our expertise in hybrid cloud and building business platforms to help BIAL innovate, improve its operational efficiency and deliver exceptional experiences to its growing passenger base.”

“We are proud to partner with BIAL in its digital transformation journey. BIAL has been a pioneer in the adoption of cutting-edge technology for delivering enhanced value to its passengers & cargo partners,” said Sandip Patel, managing director, IBM India. “With IBM and Kyndryl as the strategic partners, BIAL will be able to leverage the robust integration of best-in-class cloud & AI enabled solutions with deep industry and technology expertise.”

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