Avaya recognized as contact center vendor of the year

Avaya recognized as contact center vendor of the year

Avaya Holdings Corp. was honored with the 2019 contact center vendor of the year award at the Frost & Sullivan 2019 India ICT Awards. The recognition affirms Avaya’s proven expertise, and leadership in contact center solutions across public, private and hybrid cloud deployments.

In its 17^th consecutive year, the Frost & Sullivan India ICT Awards recognizes companies, and individuals who push the boundaries of excellence, rising above the competition and achieving landmark business outcomes using digital and disruptive technologies in the Indian market.

Avaya’s award comes in no small part off the back of the trust it has garnered among the leading BPO companies, running some of the largest contact centers, across the region. Avaya provides contact center solutions for every leading BPO in India, the top 10 outsourcers in the Philippines, the top five BPOs in Japan, along with many other BPOs across APAC.

Vishal Agrawal, MD, India and SAARC, Avaya, said: “Our relationship with the BPO community is very valuable to us, and this award validates our continued commitment and focus to bringing innovative products and experiences to market. Contact centers must evolve to meet constantly changing customer demands. With a team of passionate and dedicated employees and a dynamic network of partners, Avaya will continue to deliver the best in omnichannel customer experience solutions for businesses of all sizes.”