NASSCOM

Avaya receives 2017 Unified Communications Product of the Year Award

Avaya has announced that TMC, an integrated media company helping clients build communities in print, in person and online, has named Avaya IP Office Contact Center as a 2017 Unified Communications Product of the Year Award winner.

The Avaya IP Office Contact Center extends world-class innovation in contact centers to small and midsize businesses, delivering the simplicity and value they require. Optimized for use with Avaya IP Office software, and leveraging real-time customer service scenarios, the solution enables blended multichannel capabilities in English, Spanish, French, German, and Italian to enhance and expand customer communications with minimal customization and configuration. Avaya IP Office Contact Center can be deployed as a hybrid or pure cloud-based solution or on the customer’s premises. Hybrid and pure cloud options are marketed as Customer Engagement OnAvaya – Google Cloud Platform, or as a Partner-Branded Powered by Avaya offer.

“Avaya IP Office Contact Center is a great solution for companies that want the multi-channel capabilities of a robust contact center solution, but need the simplicity and affordability that SMBs require. We are very pleased that the Avaya IP Office Contact Center has been acknowledged by TMC with this award,” said Yogen Patel, vice president, Avaya.

“It gives me great pleasure to honor Avaya as a 2017 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, the Avaya IP Office Contact Center,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by Avaya in their groundbreaking work on the IP Office Contact Center.”

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