Auto rickshaw on call: How app-based auto booking is making wave in the transport segment

Ruchika Goel
New Update

The advent of technology has impacted the day to day life of a common man. We just need to name the services and it’s available at our doorstep – with the help of a single click. Much has been spoken about the early adopters of these app-based services in the metro cities. The smartphone services have been a huge success across metros and tier 2/3 tier cities. Jugnoo is such an example where an app-based smartphone service is being leveraged to solve the daily commuting problems of the common man.


Jugnoo is an on-demand auto aggregator app which has made it possible for the commuters in tier 1 and tier 2 cities to hail an auto via a touch of an app. The app-based service provider has given the solution to the worries of daily commuters like the high meter charges, nagging and rude behavior of the driver to name a few.


Jugnoo is a mobile app offering one of the largest networks of on-demand auto-rickshaws in India. It is focused on doubling the driver's efficiency and earnings and providing affordable transportation to the masses on a tap. Since its launch in November 2014, Jugnoo has gained a user base of around 2.5 mn and handles about 30,000 transactions each day.


Jugnoo is dedicated towards bringing structure in the auto-rickshaw space, aggregating auto-rickshaws via technology, thus enabling optimum utilization of resources and solving a very fundamental problem undermining the traditional hailing procedure. It employs a mobile app for its functioning that uses heat map to manage supply and demand and the introduction of features like digital wallets has taken the convenience factor to a whole new level.


All the auto-rickshaw drivers enrolled by Jugnoo go through an extensive background check and document verification. When customers book an auto-rickshaw through Jugnoo, they get all the details of the driver and vehicle on their phone. The GPS enabled smartphones allow to track the location of auto-rickshaws all the time.


We have dedicated 24*7 helpline numbers for our users and SOS button on our app that enables users to get response within 30 seconds,” says Samar Singla, Founder, Jugnoo.

Jugnoo is currently rendering its services in 29 cities of India and has over 10,000 autos empanelled under the brand at present. “The focus is on scaling up. We intend to be an undisputed leader in the auto-rickshaw space, capturing the entire Indian market along with having a strong international presence,” added Singla.

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