Aspect Software, a global provider in customer engagement solutions, is launching its next generation customer engagement platform on 16th November 2016 at the Gartner Symposium 2016. This event is the India chapter of Gartner’s Symposium series which is termed as the world’s most important gathering of and senior IT Executives, which will be held in Goa this year. Many senior executives from Aspect Software will be present in India during the launch, including Jagannath Narendran, Senior Vice President, Asia Pacific and Middle East, and Sanjay Gupta, Head-Cloud Business, APAC and Middle East and Managing Director- India and Middle East, Aspect Software.
“Over the years, there has been a paradigm shift in the customer’s needs as they are increasingly becoming independent, resulting in the adoption of self-service solutions by brands to re-imagine customer service and enhance customer experience. We have done an in-depth study of multiple markets and have identified that smartphone adoption is driving some key customer preferences trends across the globe. With launch of next gen customer engagement platform in India, we aim to tap these trends and empower enterprises with tools that will help them enable and engage their customers and stay ahead”, said Sanjay Gupta Head-Cloud Business, APAC & ME and Managing Director- India & ME, Aspect Software.
Aspect Software’s next generation self-service platform is an omni-channel, self-service suite which offers technologically advanced customer engagement solutions, including chatbot, coupled with Natural Language Understanding, to strengthen enterprises’ customer service. The platform,seeing wide adoption in markets such as North America and Europe, is expected to transform the way consumers are engaged, especially millennials who prefer to do-it-themselves.