An Impressive Comeback

Starting as a travel BPO company, WNS is today among the top three BPOs in
insurance. The position was further strengthened with WNS eight-year contract
with Aviva Global Services with a total lifecycle value of $1 bn.

After FY 08 proving to be a tough year, the Aviva deal came as a huge
stabilizing factor. Absorbing a 5,000 man organization and successfully
integrating it, helped WNS position itself as an efficient aggregator of
entities. The Call 24x7 acquisition, though small, delivered strong growth in
the auto claims segment and helped gather market share in Europe (revenues grew
by 68%). The acquisition of BizApps, a provider of SAP solutions to optimize ERP
functionality for finance and accounting processes, proved to be an important
step in its platform-based BPO strategy. The declining UK Pounds and Euros
proved to be a mild dampener. Also, knowledge services was hit as clients cut
discretionary spending.

RANK 3	WNS Global
Neeraj Bhargava, group CEO
Anup Gupta, group COO Alok Mishra, group CFO Kartik Sharma, CPO Dr Ujjwal Majumdar, head, quality Prasad Tokekar, head, compliance Sanjay Jain, CTO Deborah Kops, CMO Daniel Wollenberg, Sr VP & head, WNS global transformation practice Ambreesh Mahajan, CEO, travel & leisure services Steve Reynolds, MD, North America Eric Selvadurai, MD, Europe Akos Csernus, head of Romanian operations Sulakshana Patankar, CEO, finance & accounting services
FACTSHEET
l Start-up Year: 1978 l Products & Services: Application development, infrastructure management services, BPO, engineering design & embedded systems l Employees: 14,479 l Address: Akruti Softech Park, MIDC Cross Road No 21, Andheri (E), Mumbai 400093 l Tel: 02266930500 l Fax: 02266930211 l Website: www.patni.com
HIGHLIGHTS
Signed an eight year contract with Aviva Global services Formed Global Transformational Practice team Set up operations in the Philippines by means of a JV with Advanced Contact Solutions Won Golden Peacock Eco-Innovation Award for its Green Lean Sigma program

In a strategic move, WNS renamed the Knowledge Services group as WNS Research
and Analytics, combined the firms existing capabilities in technology-enabled
solutions, process improvement and consulting (including Six Sigma), and program
management into a unified global transformation practice, headed by Daniel
Wollenberg, senior VP and head of WNS global transformation practice. It got
further strengthened by the reassignment of other senior WNS executives to this.
WNS expects its revenues from platform and technology based BPO services to go
up even further from the current 30% share.

Making a major foray into the Philippines, WNS entered a JV with Advanced
Contact Solutions to form WNS Philippines. The new entity landed its first deal
from T-Mobile to provide customer care for its UK based customers. The foray
into Romania the year before proved to be very fruitful with about three client
wins in the region and few more client acquisitions in the pipeline. WNS is
closely examining Latin America and China as the next big delivery destinations.

WNS gave a further push to greening its operations and succeeded in
involving the entire workforce in the green strategy as part of its vision to go
carbon neutral over the next few years.  DQ