American Express India Appoints Mark E. Benjamin as Chief HR Officer

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American Express India today announced the appointment of Mark Benjamin as the Chief Human Resources Officer, India. Mark has been associated with American Express since 2013 and was the Vice President Human Resources, Risk & Information Management and Global Risk and Compliance in New York. With an overall experience spanning more than two decades, Mark has a strong track record of challenging the business on critical issues and partnering to drive outcomes. He brings extensive experience in leading HR for businesses that operate in highly regulated and growth markets.


Mark has built, implemented and led human capital planning and execution for leading organizations across geographies. An expert at aligning HR programs and capabilities to a company’s strategy, mission and values, Mark has proven expertise in advising leaders on growing and transforming businesses.

At American Express, Mark will be responsible for creating platforms for prioritizing areas of employee focus , driving performance and growing leaders for the India market. His focus at American Express India will be strengthening the employee value proposition and delivering superior business results by leveraging assets across all of American Express’ businesses including India Consumer, Corporate & Merchant Sales businesses, Global Servicing Network, Risk & Information Management, Finance and multiple Analytics and Technology Centers of Excellence. Mark, in this capacity will also become a member of the Board of American Express Banking Corporation, advising on risk appetite framework, regulatory actions and risks that impact the Bank.

Speaking on the occasion, Ms. Erica Bourne, Senior Vice President Market HR and Global Employee & Labor Relations, American Express, said, “India has long been a very important geography for American Express globally and in recent years our footprint there has undergone enormous change. The growth in operations in India that we have experienced is quite unprecedented. I am confident that with Mark’s strong track record of partnering with the business to drive strategic outcomes, we will be able to take the India journey of American Express towards even greater heights.”


Also, expressing his thoughts, Mr. Mark Benjamin, Chief Human Resources Officer, American Express India Banking Corp. said, “ I am honored to have the responsibility of working with some of the most brilliant leadership talent to drive the committed growth agenda and deliver on transformational people strategy for the India market. I look forward to working closely with the entire American Express India team, as we embark on this exciting journey together.”

Previously, Mark served as the Global Head of Talent Acquisition, Global Head of Employee Relations and Head of Human Resources for the Global Investments business at American International Group (AIG) in New York. He has also held senior HR leadership roles at Bank of America Merrill Lynch, Citigroup, Credit Suisse, Phillip Morris, Ernst & Young, Andersen Consulting and State Farm Insurance Company. Mark has a Bachelor’s Degree in Arts with Dean’s List Distinctions from Rutgers University, New Brunswick, New Jersey, USA.

With an employee strength of 11,000+ employees, India continues to be the largest base for American Express outside of the US with a strong focus on growth and profitability and an unparalled employee and customer experience.

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