Advent of new-age technologies in the finance sector: Piyush Srivastav, Muthoot Group

Piyush Srivastav tells viewers about how the financial sector is embracing modern technologies to deliver superior customer experience

The financial sector, which is in so many ways the backbone of the country, is viewed as a technology agnostic space. However, unlike the yester years, the financial industry is using technology like never before to offer superior customer experience. To provide more insights into about how technology is redefining the financial sector, Piyush Srivastav, Head of IT, North, at the Muthoot Group recently spoke to Dataquest.

Piyush is an industry veteran with over 20 years of versatile experience in IT under various domains like telecom, hospitality, banking, finance, retail, engineering and construction. He is an expert in leading IT implementations, operations and delivery along with transitioning projects and client management and people management. 

Piyush spoke about how Muthoot is keeping up with the ever-increasing demands for transformation, how customer experience can be integrated into IT deliverables, how transactional and organisational data can be leveraged to reach enterprise objectives the impact of new age technologies such as artificial intelligence, machine  learning and data analytics on the financial industry as well his views on the new Data Privacy Bill Draft.