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A T Kearney Offshore Location Attractiveness Index 2004

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DQI Bureau
New Update
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This

is one of the indices developed by AT Kearney, where India is placed

at the 15th position. However in the index measuring financial

structure, business environment and people skills, India tops the

tally. India also emerges at the top of the index that measures

employee retention, language, education, size and availability of

labor, and BPO experience into account. (See Datamine, Dataquest

April 30, 2004)

 

 

Measuring

the Impact of IT Offshoring Decision
  Due

to choice of...
Offshore

IT: Sources of value
...where

to



locate
...who

to



partner with
...what

to



move
Savings

through labor arbitrage in lower cost locations
High High High
Increased

productivity and quality of operations
Low High High
Enhanced

customer satisfaction
Low Low High
Reduced

risk through location designation (follow the leaders)
High Low Low
  Due

to choice of...
Offshore

IT: Sources of failure
...where

to



locate
...who

to



partner with
...what

to



move
Resistance

within the organization
Low Low High
Hidden

transition costs and unexpected migration challenges
High High High
Difficulty

managing offshore contracts and provider relationships
Low Low High
Source:

AT Kearney
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