This
is one of the indices developed by AT Kearney, where India is placed
at the 15th position. However in the index measuring financial
structure, business environment and people skills, India tops the
tally. India also emerges at the top of the index that measures
employee retention, language, education, size and availability of
labor, and BPO experience into account. (See Datamine, Dataquest
April 30, 2004)
Â
Â
Measuring
the Impact of IT Offshoring Decision | | Â | Due
to choice of... | Offshore
IT: Sources of value | ...where
to
locate | ...who
to
partner with | ...what
to
move | Savings
through labor arbitrage in lower cost locations | High | High | High | Increased
productivity and quality of operations | Low | High | High | Enhanced
customer satisfaction | Low | Low | High | Reduced
risk through location designation (follow the leaders) | High | Low | Low | | Â | Due
to choice of... | Offshore
IT: Sources of failure | ...where
to
locate | ...who
to
partner with | ...what
to
move | Resistance
within the organization | Low | Low | High | Hidden
transition costs and unexpected migration challenges | High | High | High | Difficulty
managing offshore contracts and provider relationships | Low | Low | High | Source:
AT Kearney |
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