A Balanced Act

Uttar Pradesh has witnessed moderate improvements in

delivery of government services on account of e-Governance initiatives.

Besides filing of income tax returns, UP does well in

perceived improvements in state transport services, utility services such as

water and power, and healthcare services for citizens. All processes related to

land-sale, purchase, registration, enquiry regarding ownership-are, however,

pain areas.

	Uttar Pradesh: Quick Facts
	Population: 166 mn
	Area: 238,566 sq km
	Intake of Engineering Students*: 0.18
	Internet Subscribers*: 0.7
	Telephones*: 4.3
	No of PCs*: 1.4
	*per 1000 population
Strengths: "Times New Roman";color:black;mso-ansi-language:EN-US;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">Healthcare and Power utility service and support "Times New Roman";color:black;mso-ansi-language:EN-US;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">Filing of tax returns Weaknesses: "Times New Roman";color:black;mso-ansi-language:EN-US;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">Registration of land, State transport "Times New Roman";color:black;mso-ansi-language:EN-US;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">Police and security

For corporates, income tax dept procedures, sales and

service tax, and water utility emerged as strength areas. Pain areas: police and

security related services, financial assistance, and judicial services.

In terms of quality and availability of IT-based services,

I-T department shows maximum improvements, while sales tax department shows

maximum improvements for corporate.

Computerization has already taken place in State Treasuries

and land records department. A public grievance redressal system called Lokvani

has also been set up.  In the

pipeline are web-enabling the stamp and registration facilities in all

departments; e-Suvidha on the lines of e-Seva at Lucknow; computer literacy in

rural areas; an online file tracking system and back office digitization of

various government offices

Uttaranchal's perceived improvements on account of

e-Governance initiatives are uniformly average, with even the scores of strength

areas like state transport, healthcare and water utility for citizen services

hovering around a mere 60 points. Judicial services are a pain area for both

citizens and corporates. Income tax dept functioning and financial assistance

for small-scale entrepreneurs are the strength areas in terms of services

rendered to corporates.

	Uttaranchal: Quick Facts
	Population: 8.5 mn
	Area: 53,566 sq km
	Intake of Engineering Students*: 0.29
	Internet Subscribers*: 2.3
	Telephones*: 6.1
	No of PCs*: 1.8
	*per 1000 population
Strengths: "Times New Roman";color:black;mso-ansi-language:EN-US;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">State transport services, Healthcare "Times New Roman";color:black;mso-ansi-language:EN-US;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">Filing of tax returns and claims Weaknesses: "Times New Roman";color:black;mso-ansi-language:EN-US;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">Executing sale/purchase of land/property "Times New Roman";color:black;mso-ansi-language:EN-US;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">Judicial service

Unlike other states, e-initiatives by the municipal

corporations show maximum perceived improvements in terms of quality and

availability of services for corporate respondents. The e-initiatives by the

income tax department show maximum improvement in the quality of services for

citizens, while e-initiatives in state transport show the most improvements in

availability of services for citizens. The key benefit to corporates is the ease

of getting documents to conduct overseas business and for citizens the key

benefit is in the overall clarity in rules, procedures and regulations.